Field Support Engineer

MSI Reproductive Choices; Manchester; Hybrid; GBP 27,000 - 31,000; Full time

Job summary

MSI Reproductive Choices is looking for a Field Support Engineer to deliver vital technical support across Northern England clinics. This dynamic role involves hands-on technical support and managing relationships with stakeholders, requiring a proactive individual with experience in on-site IT support and troubleshooting.

Benefits

Competitive family friendly benefits

Market leading Aviva pension provider

Birthday Bonus with an additional day of annual leave

Perks and discounts through Blue Light Card

Qualifications

• Previous experience as a Field Support Engineer or similar role.
• Demonstrable problem-solving and troubleshooting skills.
• Proven experience of providing end user support.

Responsibilities

• Manage technical support for site commissioning projects.
• Provide visibility of site incidents and priorities to stakeholders.
• Support onsite incidents and requests across multiple technology areas.

Skills

Problem Solving

Troubleshooting

End User Support

Technical Support

Tools

Microsoft Windows 10

MS Office

Job description

Wynnstay Grove, Manchester M14 6XG, UK Req #431

At MSI UK, our success rests on our dedicated team and client-focused approach. As a leading provider of sexual and reproductive healthcare, we aim to empower clients' reproductive choices for a more equal world for everyone. Through personalised care, we prioritise our clients' needs and experiences every step of the way.

Join Our Team as a Field Support Engineer – North Region

Are you a proactive team player with a positive attitude and a passion for continuous learning and growth? If so, we’d love to hear from you!

We’re looking for aField Support Engineerto deliver vital technical support across our Northern clinics. This is a hands-on, dynamic role where no two days are the same – perfect for someone who thrives on variety and making areal impact.

Location: North (Hybrid with expectation to travel 4 days per week with typically one admin day)

Contract Type: Permanent, 35 hours per week

Salary: Starting from £27,565.01 - £30,459.335 dependent on experience

Role Overview:
As our Field Support Engineer, you will be responsible for managing your day to day work and project workload, providing clear visibility of site incidents, priorities and schedules to all stakeholders.

Working as part of the UK IT Support team, you’ll be reporting to the Technology Solutions Manager, the role will involve both technical support and project work across multiple technical areas. Your role will be quite varied, predominantly travelling around the North of England to our clinical and treatment sites providing a high level of onsite IT support, with some flexibility of time in office or working from home when not setting up or supporting sites.

You will be part of and collaborate with the wider Global Information Services team as well as work with in-country IT teams.

What can we offer you?

• Competitive family friendly benefits to support your family and working life
• Market leading Aviva pension provider up to 5% employer contribution
• Birthday Bonus with anadditional day of annual leavededicated to celebrating your birthday and long service recognition rewards programme
• Perks and discounts at over4000 retail and hospitality outletsthrough the Blue Light Card

In addition to the perks outlined above, there are many more benefits alongside what is written above for you to enjoy. Find out more during your interview!

Key Responsibilities:

• Manage technical support for site commissioning projects and oversee daily and project workloads.
• Provide visibility of site incidents, priorities, and schedules to stakeholders.
• Support onsite incidents and requests across multiple technology areas.
• Develop relationships with stakeholders to improve onsite support processes.
• Proactively identify and resolve issues before service is affected.
• Review and update IT support documentation to enhance the knowledge base.
• Evaluate operational procedures and policies for best practices.
• Manage IT assets.

What we’re looking for:

• Previous experience as a Field Support Engineer or similar.
• Can learn new skills quickly and easily.
• Proven experience working to and achieving targets.
• Demonstrable problem solving and troubleshooting skills.
• Proven experience of providing end user support, including call logging, support progression and incident resolution.
• Experience in using and maintaining knowledge base.
• Demonstrable working knowledge of supporting Microsoft Windows 10 and MS Office applications.

For more information on the role, please check out the full Job Description

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

We pride ourselves on having a Just and Learning Culture and recognise that successes or mistakes are the product of many factors and our learning focuses on changing systems and processes to make it easier for people to do their jobs safely.

Please note;

• If you do not upload a CV or Resume, your application will not be considered.
• This role is not eligible for sponsorship and successful applicants must have the right to work in the UK from day one of employment.
• We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications.