Field Staff Supervisor

Alternative Networks (now part of Daisy Group); Kingston; Hybrid; GBP 61,000 - 75,000; Full time

Benefits offered by this job

23 Days Annual Leave

Reservist Leave

Personal Pension Plan

Season Ticket Loan

Cycle to Work

Green Car Leasing

Occupational Health

Discounted gym membership

Employee Assistance Programme

Job summary

Alternative Networks, now part of Daisy Group, is recruiting a Field Staff Supervisor based in the Croydon and Kingston area. The role reports to the Operations Manager and is a permanent position within Network Operations.

You will lead a team of around 20 craftspersons and ensure safety, efficiency and high on-site productivity. The postholder should support Zero Harm and collaborate with Field Staff Supervisors, Engineers and Schedulers.

Qualifications

• Experience in resource management and field operations.
• Experience with electrical distribution or field work.
• Ability to implement organisational procedures locally.

Responsibilities

• Ensure safety audits and Zero Harm targets are met.
• Plan and manage resources daily for in-house and contractor staff.
• Collaborate with Field Engineers and Schedulers to optimise productivity.
• Approve timesheets and manage transport fleet and equipment.
• Support ISO and IIP requirements in project delivery.

Skills

Resource management

Technical administration

Education

ONC qualification

City and Guilds 2339

IOSH Managing Safely

Tools

Ellipse

Job description

82853 - Field Staff Supervisor

This Field Staff Supervisor will report to the Operations Manager and will work within Network Operations based in our Croydon & Kingston offices. You will be a permanent employee.

You will attract a salary of £68,144 per annum and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote.

Close Date: 2nd September 2026

We Also Provide The Following Additional Benefits

• 23 Days Annual Leave plus bank holidays.
• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits: Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

Job Purpose

The Field Staff Supervisor ensures the performance of assigned field teams in the Area. You will partner with other Field Staff Supervisors in the Region, Field Engineers, and Schedulers to ensure the best possible utilisation of resources and the highest levels of on-site productivity. The postholder requires supporting and achieving the goal of Zero Harm in all aspects of their work.

Dimensions

• Staff responsibility: circa 20 craftspersons
• Financial authority to approve corporate card expense claims following FAL limit
• Approval of personal expenses and mileage up to £500
• Authorisation to sign and approve timesheets

Principal Accountabilities

• Ensure a high standard of safety management through site safety audits and maintaining safety performance within company parameters, promoting Zero Harm and supporting staff welfare.
• Daily planning, coordination and real-time management of resources for directly employed staff and contractors to maximise productivity and improve unit costs.
• Work with Field Staff Supervisors, Field Engineers, staff and Schedulers to improve resource utilisation and improve customer experience.
• Manage substation inspection processes and defect prioritisation to improve quality and consistency.
• Communicate with Engineers and Supervisors to ensure delivery of work packages forward planning of resources.
• Ensure timesheets reflect work undertaken.
• Manage transport fleet, plant and equipment to meet operational requirements.
• Ensure the return of all work packages observing Information and Incentives Project (IIP) and International Standards Organisation (ISO) requirements.
• Interpret and respond to management reports supporting resource monitoring and control.Support the Network Operations Area Manager in running the Area and Region, including strategic vision and implementation.
• Undertake emergency system responsibilities within the local tactical team and play an active role during storm situations.
• Improve through performance reviews, staff development and new technology.
• Ensure staff comply with procedures and remove barriers to efficient delivery.
• Manage all people-related aspects of the team, including performance management.
• Support delivery of network fault repairs, asset inspections, maintenance and connections work.
• Help deliver important operational indicators such as Customer Minutes Lost (CMLs) and Customer Interruptions (CIs).

Leadership Responsibilities

The Field Staff Supervisor will:

• Ensure jobs are carried out following Electricity Guaranteed Standards (EGS).
• Collaborate with civil and other contractors to maximise site productivity.
• Develop a sustainable culture with care for company values and safety standards.
• Ensure compliance with procedures.
• Demonstrate visible leadership through regular site visits.
• Lead by example with safe working practices and behaviours.
• Monitor employee health and wellbeing.
• Promote teamwork and monitor performance against agreed standards.
• Attend all training relevant to the role.
• Stop work activities where there is a health and safety concern and discuss actions with the Area Manager.

Qualifications

• Experienced resource manager or technical administrator.
• Experience with electrical distribution.
• Familiar with organisational procedures and able to implement them locally.
• Understanding of professional and trade skills required to deliver field work.
• Have a technical background, such as Fitter, Jointer or Linesperson.
• ONC qualified or hold a minimum City and Guilds 2339 (formerly 232) in Electrical Power Engineering.
• Hold or be willing to obtain an IOSH Managing Safely qualification within an agreed timescale (normally within six months of appointment).
• Work with people at all organisational levels.
• Understanding of the range of professional and trade skills required for field work.
• Work collaboratively across Network Operations and other directorates.

Grade Note

The core grade for the Field Staff Supervisor role is Band E. Candidates who are operational SAP Engineers, maintain operational authorisations, and participate in standby rotas or regularly use their authorisations may retain their higher legacy grade, Band D. We review this annually.

Competencies

• Build relationships with managers and colleagues across Network Operations and other directorates.
• Competent in business systems including Ellipse and work management systems.
• Manage absence, HR issues, recruitment, training and assessment activities.
• Promote less experienced team members to achieve our goals.
• Encourage and manage change.
• Resolve people-related issues and escalates.
• Understand customer needs.
• Analyse data and situations objectively to identify causes and impacts.
• Improve performance.
• Manage time and resources while setting clear prioritise.

Health & Safety Responsibilities

Managers and supervisors carry both legal and company responsibilities for ensuring the health and safety of their employees, those under their control and those who might be affected by the work undertaken, i.e. public, visitors and employees of other organisations. This includes briefing individuals working for them and ensuring there is the necessary understanding, competence and application of requirements to work safely and without harming the environment.

Employees will ensure they understand the health and safety risks involved in their work activities and their responsibility to apply the controls needed to manage those risks to acceptable levels. Similarly where work activities can have an adverse impact upon the environment, and where there are legal requirements, employees will understand those impacts and the controls they must ensure are applied.

If in doubt ask!

We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.