Field Services Engineer - Cambridge

Vix Technology; Cambridge; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

Pension Scheme

Health Insurance

Employee Assistance Program

Death in Service and Life Assurance

Job summary

Vix Technology is seeking a Field Service Engineer to support, maintain and improve transport products and ancillary equipment. You will perform corrective and preventative maintenance, aiming to satisfy customer requirements and meet SLA/KPI targets and contractual obligations.

Responsibilities include fault diagnosis, installation, commissioning, documentation, and close collaboration with local teams and Configuration Engineers.

Qualifications

• NVQ in electrical engineering or Level 3 NVQ in Light/Heavy Vehicle Maintenance & Repair.
• Ability to work independently to deliver high standards when unsupervised.
• Proven field-based engineering experience with fault diagnosis of vehicle electrical/electronic systems.

Responsibilities

• Identify system faults through electrical testing and Vix software monitoring tools.
• Rectify on-street and on-vehicle faults within SLAs.
• Communicate maintenance and fault updates to customers.
• Maintain and drive improvements in KPI performance.
• Install and commission on-vehicle and on-street equipment.
• Maintain accurate documentation.
• Liaise with local team and Configuration Engineers.
• Ensure compliance with planned maintenance programmes and attend progress meetings.
• Ensure customer satisfaction and health and safety standards.

Skills

Electrical engineering

Independent worker

Time management

Customer service

Fault diagnosis

Education

NVQ in Vehicle Maintenance

Tools

Vix software monitoring tools

Job description

About Us

At Vix Technology, we're bringing people, technology and services together to make transport work better for everyone. Operating across international markets, we connect and simplify complex transport systems, giving operators the clarity, control and confidence to run better mobility and create simpler, more connected experiences for passengers.

Our goal is simple: better systems, better outcomes and transport that works as one. It's our people who make that possible.

We value those who take ownership, work well with others and aren't afraid to question the default. You'll have the opportunity to contribute your expertise, solve meaningful challenges and work alongside people who share your ambition to build great solutions and make a difference.

The Opportunity

We're on the hunt for an engaged and motivated Field Service Engineer to support, maintain and improve products and ancillary equipment. Your day will include corrective and preventative maintenance. Your primary objective will be to satisfy customer requirements and ensure customer /company SLA and KPI targets and contractual obligations are fully achieved.

What will you be responsible for?

• Identify system faults through electrical testing procedures and with Vix software monitoring tools
• Rectify system, on-street hardware and on-vehicle hardware faults within SLAs
• Correspondence with customer on maintenance and fault issues
• Maintain and drive to improve KPI performance
• Installation and commissioning of on-vehicle and on-street equipment
• Maintain and update documentation accurately
• Liaise with local team and with Configuration Engineers
• Ensure compliance of planned maintenance programme
• Attend periodic progress meetings alongside other Vix staff
• Ensure customer satisfaction
• Comply with Health and Safety Standards

About You

Essential Skills & Experience:

• NVQ or similar in electrical engineering Or Level 3 NVQ or similar in Light or Heavy Vehicle Maintenance & Repair
• Ability to work independently to deliver and maintain high standards when unsupervised
• Good organisational and time management skills
• Customer Awareness, ability to demonstrate professionalism and effectively interact with customers, delivering excellent and consistent service
• Proven experience as a field-based engineer, time-served electrical engineer or a time-served vehicle technician with a demonstrable track record of fault diagnosis of vehicle electrical/electronic systems
• Working in a pressurised environment, meeting tight deadlines
• Good customer relationship skills

Desirable

• Level 4 Diploma (or similar) in Vehicle Diagnostics
• Working on Real Time Information systems
• Experience of GPRS communications
• Working with IT systems with knowledge of applications and basic networking
• Proven experience in a similar environment
• Knowledge of Quality Systems and procedures
• Proven electrical knowledge to diagnose faults
• Ability to identify best engineering working practices

What We Offer

• 25 days holiday plus 8 bank holidays
• Pension Scheme
• Health Insurance
• Employee Assistance Program
• Death in Service and Life Assurance schemes
• Cycle Scheme
• EV Car Scheme
• Discounts platform
• Long Service Awards
• Referral Bonus

Equal Opportunities

Vix Technology is committed to a workplace where everyone is treated with dignity, respect, fairness and inclusion. We value diversity of background, experience and perspective and are committed to equal opportunity, with employment decisions based on merit. If you need an adjustment or support at any stage of the recruitment process, please let us know.