Field Services Engineer

ZipRecruiter; Towcester; On-site; GBP 35,000 - 45,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to join their expanding team. This role involves providing on-site installation and technical support for electromechanical food processing and beverage equipment. The ideal candidate will have a strong background in fault diagnosis and maintenance, along with excellent interpersonal skills to manage customer relationships effectively. If you thrive in a dynamic environment and are eager to tackle new challenges, this opportunity is perfect for you. Join a forward-thinking company that values your expertise and offers a supportive atmosphere for professional growth.

Qualifications

• Minimum of 3 years’ experience in field service engineering.
• Proficient in fault diagnosis across electromechanical equipment.

Responsibilities

• Complete field installations and maintenance of beverage equipment.
• Respond to breakdown calls and ensure compliance with safety standards.

Skills

Fault Diagnosis

Electromechanical Equipment Maintenance

Customer Service

Microsoft Office Proficiency

Education

HNC/HND or similar engineering qualification

Tools

Company Software System

Job description

Job Description

Job Title: Field Service Engineer

Location: Silverstone, Northamptonshire (field based)

Salary: £35,000 - £45,000

Permanent Role

Our client is one of the UK’s leading companies in the sales and distribution of drinks and beverages equipment to the juice, cider, wine and beer markets. The company has enjoyed dramatic growth and as such, we are seeking a full-time experienced Service Engineer to join our expanding field service team.

Based from their offices in Silverstone, Northamptonshire, the job will entail: to complete field installations, maintain and repair electro-mechanical food processing and beverage equipment and provide on-going service support for our customers. In particular, the successful candidate will need to be able to:

• Work as part of the service team to provide on-site installation and technical support service for customer equipment.
• Respond to breakdown calls and complete planned maintenance.
• Ensure all electrical fittings / wiring meets the required safety standards.
• Conduct an inspection of electrical aspects and ensure compliance in accordance with procedures.
• Complete final tests on all work undertaken, taking action to rectify any faults identified.
• Deal professionally, competently, and courteously with customers, suppliers and colleagues in verbal and written communications.
• Accurately record and report all activities using the relative documents provided by the customers and the company.
• Responsibly manage the company vehicle, tools and stock provided.
• Positively respond to performance data relating to our field operations in order to continually improve effectiveness and efficiency.
• Prepare and write customer visit reports for internal and external use where needed, utilising the company software system.
• Full understanding and compliance with industry and company Health & Safety policies.

Qualifications & Experience

Potential candidates should have a minimum of 3 years’ experience and proficient in fault diagnoses across a range of food industry electromechanical equipment.

• A good track record of maintaining electromechanical equipment in the food and/or beverage industry
• HNC/HND or similar engineering qualification with electrical bias
• Clean driving licence, maximum of 3 points on licence accepted
• Forklift Licence is but not essential – training can be provided

Key Skills:

· Proficient in Microsoft office package and able in computer literacy

· Excellent inter-personal skills with previous experience in a field service roll dealing with demanding customers

Personal Attributes

We are looking for an all-round service engineer not only with the technical skills, experience, and confidence, but notably have a calm and collectable personality as this role is customer facing with determination to help drive the Core service function forward. Key personal attributes should be:

• Ability to work on own initiative
• Confident and personable
• Positive and can-do attitude
• Capable of making appointments, managing own diary, and dealing with customer demands
• Good fault diagnosis skills
• Must be willing to work unscheduled hours on occasion
• Willingness and interest to get involved with new challenges