Field Services Engineer

JR United Kingdom; Reading; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Engineer to join their innovative team in Weymouth. This role involves installation, troubleshooting, and maintenance of cutting-edge placement machines and software components. You will support customers with technical inquiries and provide training, all while working in a collaborative environment that values personal and professional growth. With opportunities to travel and work on exciting projects, this position offers a unique chance to be part of a forward-thinking company committed to enabling the digital world. If you're ready to take your career to the next level, this is the opportunity for you.

Benefits

Enhanced Family Leave

Hybrid Working

Mental Health and Wellbeing Support

Annual Leave starting at 25 days

Financial Wellbeing Support

Company Social Events

Qualifications

• Experience in installation and troubleshooting of Microsoft servers and client OS.
• Strong interpersonal skills and customer service experience are essential.

Responsibilities

• Install, troubleshoot, and maintain ASMPT placement machines and software.
• Provide technical support and training to customers and colleagues.

Skills

Technical Support

Troubleshooting

Interpersonal Skills

Attention to Detail

Customer Service

Education

Formal Technical Training

MCSA or MCSE Certification

Tools

Microsoft SQL Server

Microsoft Servers

Client Operating Systems

Relational Database Servers

Job description

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The ASMPT team is looking to fill the above position immediately:

Join us where we are enabling the digital world to realise the incredible potential, and we’ll support you to realise yours too.

Our technology powers EVERYTHING with a digital component: we produce innovative equipment that enables the world’s biggest names in electronics to bring their technology to market. We also enjoy a forward-thinking environment where continuous investment powers opportunities to work on exciting new projects on a global scale.

And while we have offices – and career opportunities - around the world, the real magic happens at our Product Innovation Centre in Weymouth, where our people are quietly but confidently working to enable and evolve digitisation on a global scale.

They enjoy challenge and opportunity in equal measure, sharpen their skills and knowledge, be exposed to multiple disciplines, and experiment at the cutting edge. And they get to do it all where we put people first, are collaborative and friendly, and everyone enjoys living and working in a location that offers the best of city, country, and coast.

We think you will like it too.

The Role:

As the range of projects that we work on grow, so does our team!

We are currently looking to hire a Field Service Engineer at our coastal office in Weymouth.

In this role, you will be responsible for the installation, troubleshooting, technical support, and routine maintenance of our full range of ASMPT placement machines, screen printers, and associated equipment. The role requires a focus on our software components and machine connectivity in customer-specific IT infrastructures; a keen interest in this area is required.

You will:

• Support our customers with technical inquiries through Hotline activities on a Rota basis, including outside of normal office hours.
• Provide training both internally to colleagues and externally to customers as required.
• Promote and look to improve the high reputation we have for quality, as well as assisting the team and team manager to develop the business.

About You:

We are looking for an all-rounder; you will be able to work independently and calmly in a high-pressure manufacturing environment as well as being an excellent team player.

You Will:

• Have experience in administration, installation, and troubleshooting on Microsoft servers, client operating systems, and relational database servers would be advantageous.
• Have worked in technical (electronics & software) and successfully completed formal technical training in this area.
• Have a Full Clean Driving License.
• Be able to travel frequently and at short notice within the UK & Ireland and occasionally within Europe is essential.
• Have strong interpersonal skills and experience in working within a customer service role will be an advantage.
• Have great attention to detail and an appreciation of the importance of correctly administering relevant business tools and applications.
• Previous experience in SMT manufacturing & field service (desirable).
• Be located south of M4 (desirable).
• Have MCSA or MCSE training or certification (desirable).
• Have experience with Microsoft SQL Server (desirable).

We Will Offer You:

• Enhanced Family Leave (equal amounts of pay and leave for both parents)
• Hybrid Working
• Mental Health and Wellbeing support
• Annual Leave starting at 25 days.
• Financial Wellbeing Support
• Company Social Events - from twice a year company gathering to walking groups, environmental groups, football, volleyball, and sailing.