Field Services Engineer

TN United Kingdom; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated Field Operations Technician to join their dynamic team. This role involves nationwide travel to perform cabling and hardware duties at client premises, ensuring seamless installation and support for network infrastructure. You will be responsible for troubleshooting, conducting site surveys, and maintaining high standards of customer service. The ideal candidate is well-organized, self-motivated, and possesses excellent communication skills. Join this innovative firm and contribute to exciting large-scale projects while advancing your career in a supportive environment.

Benefits

Company Expenses for Travel

Professional Development Opportunities

Flexible Working Hours

On-call Support Allowance

Qualifications

• Experience in Networking, Copper and Fibre Cabling.
• Ability to work under pressure while maintaining attention to detail.

Responsibilities

• Coordinate on-site cabling and hardware installations.
• Troubleshoot circuit connection errors using ServiceNow.
• Participate in 24x7 on-call rota for client support.

Skills

Cabling and Hardware Installation

Network Troubleshooting

Customer Service

Communication Skills

Teamwork

Time Management

Education

Full UK Driving License

Tools

Handheld Tools

ServiceNow

Job description

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• Nationwide travel to perform Cabling and Hardware duties at Exponential-e Client premises, Data Centre’s, and Telephone Exchanges.
• Nationwide travel to perform site surveys.
• Installation of Network, Server and Wifi Hardware and associated cabling.
• On-site support at Exponential-e Client premises & Data Centre’s for various clients.
• Technical Remote Hands and break-fix support.
• Network infrastructure cabling and Data Centre patching activities.
• Participation in on call rota (1 week in 4/6) to provide 24/7 support Nationwide.

Key responsibilities for this job:

Field Operations

• Co-ordinate on site cabling and hardware installation duties, working with Core Network and Managed Hosting teams to ensure hardware is correctly deployed and connectivity is tested and reachable remotely.
• Survey client premises for WiFi & 4G coverage nationwide and capture other vital information required for the planning of future deployments of associated hardware and cabling for large scale nationwide projects.
• Perform Pre Cable’ and ‘Pre deploy’ duties in cases where circuits and client sites are yet to be delivered or readied by vendors.
• Troubleshoot/Investigate and rectify circuit connection errors & circuit/hardware down scenarios using ServiceNow ticketing system and working closely with internal teams.
• Participate in a Rota system to provide out of hours migration/switch over works providing on-site support if required to client premises nationwide. *Random night shifts may be required for bulk out of hours migrations.
• Perform Hardware upgrades on legacy equipment and re-cable as instructed.
• Participate in on-call/out of hour’s duties on various planned and unplanned Infrastructure upgrades, faults and expansion projects.
• Work with Senior Data Centre Technicians to plan in order of received tickets, workload for each day.
• Keep in line with internal and client agreed SLA’s surrounding time taken to deliver each ticket/site deployment dependent on geographical location.
• Maintain a professional and disciplined approach at all times when working within Exponential-e Client Premises, Data Centre’s & Telephone Exchanges.
• Uphold adherence to ISO 9001, ISO 27001, ISO 20000 & ITIL standards and best practices.
• Manage and process Access, Remote hands and delivery tickets for co-location clients and internal works.
• Show proficiency in physical Remote Hands support if covering Data Centre Technician staff for both internal requirements and our colocation clients.
• Show competency with local policies and procedures of our Clients premises third party Data Centre providers.
• Ensure Data Centres are in a clean and presentable manor at all times.
• Gain understanding of basic support functions within the Data Centre with a view to progress into a Data Centre Technician role and beyond.
• Participate in 24x7x365 on call Rota to provide support for client access at Data Centre's, Client Migrations, Smart Hands Requests, Installation works for Managed Hosted clients, Scheduled maintenances/upgrades for Managed Hosting and Infrastructure upgrades, Circuit Down/Faults and any other works deemed Out Of Hours Internally or by our Clients.

Knowledge and experience required:

• Well organized and self-motivated with the ability to work alone and as part of team
• Proficient in working with hand held tools preferably cable cutters and crimps.
• Ability to work at height on small to medium step ladders.
• Experience and understanding of delivering excellent customer service.
• Must be willing to stay away on occasion if covering an extended geographical area with multiple site locations.
• Well-mannered and able to represent the business in a professional manor.
• Excellent written and verbal communication skills.
• Ability to work well under pressure whilst maintaining attention to detail and being able to make informed decisions.
• Full UK Driving License
• Some travel will be made by flight or train and covered by company expenses.

Desirable knowledge and experience:

• Experience in Networking, Copper and Fibre Cabling.
• Experience in deploying networking hardware.