Field Services Engineer

ZipRecruiter; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Field Service Engineer specializing in Light Microscopy to deliver exceptional service in London. This role involves working with cutting-edge optical technology, ensuring product performance, and maintaining high customer satisfaction. The ideal candidate will possess a strong technical background with hands-on experience in servicing high-end capital equipment. If you are passionate about technology and eager to make a difference, this opportunity offers a dynamic environment and the chance to grow your career while contributing to innovative solutions in the optics field.

Qualifications

• Completed Technical Apprenticeship or HNC/HND in related field.
• Experience in field service roles within research or clinical environments.

Responsibilities

• Provide on-site service including diagnosis, repair, and maintenance.
• Document service activities and manage spare parts for customers.

Skills

Diagnostic Skills

Problem-Solving Skills

Communication Skills

Technical Background

Education

Technical Apprenticeship

HNC/HND in Electronics or Engineering

Tools

Camera-based Fluorescence Microscopy

Laser Scanning Confocal Microscopy

Raman Spectroscopy

Lab Automation Robotics

Flow Cytometry

Lasers or Fibre Optics

Optomechanics or Photonics

Job description

Job Description

ZEISS is an internationally leading technology company operating in the optics and optoelectronics industries. ZEISS is shaping technological progress and through its solutions is extending the horizon of the world of optics and associated areas.

ZEISS consists of four segments: Research Microscopy Solutions (RMS), Medical Technology, Industrial Quality Solutions (IQS) and Consumer Markets.

Field Service Engineer – Specialising in Light Microscopy

Location: London and surrounding areas

Are You Ready to Bring Light Microscopy to Life?

What You’ll Be Doing:

As a Field Service Engineer within the Research Microscopy Solutions (RMS) department at ZEISS, you’ll play a crucial role in delivering exceptional service and support to our customers. You’ll work with cutting-edge optical technology, ensuring product performance, reliability, and customer satisfaction.

Your responsibilities will include:

1. Providing on-site service, including diagnosis, repair, preventive maintenance, installation, and commissioning of ZEISS Light and Electron Microscopy products.
2. Documenting service activities and submitting detailed reports.
3. Managing spare parts to minimise downtime for customers.
4. Maintaining tools and test equipment to ensure optimal working condition.
5. Offering technical support to customers and collaborating with colleagues to resolve issues.
6. Complying with ZEISS health, safety, and environmental policies.

We’re looking for candidates with a strong technical background and hands-on experience. The ideal candidate would have experience servicing high-end capital equipment in a life-science or clinical environment or have in-depth knowledge of technologies such as:

• Camera-based fluorescence microscopy
• Laser scanning confocal microscopy
• Raman spectroscopy
• Experience within GxP environments
• Lab automation robotics
• Flow cytometry
• Experience with lasers or fibre optics
• Optomechanics or photonics

Key Requirements:

• A completed Technical Apprenticeship or HNC/HND or higher in electronics, engineering, or a related field.
• Proven experience in field service roles, particularly within research, clinical, or technical environments.
• Excellent diagnostic and problem-solving skills.
• Strong communication abilities, both verbal and written.
• A full, clean UK driving licence and willingness to travel across the UK and Ireland, with some international travel for training.

We want you!

With motivation and passion, you’ll fit right in at ZEISS!

We’re looking for people who are empathetic and passionate, who are committed to achieving their goals, and who get excited about challenging topics. People who deliver top performance and push the limits of what’s possible. Who always strive to develop, accept responsibility, and take society into the future.

If you want to make a difference in return for great employee benefits and career development opportunities then get in touch!