Field Services Engineer

JR United Kingdom; Livingston; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is looking for a dedicated Field Service Engineer to join their team in Livingston. This exciting role involves responding to service and maintenance requests for a diverse range of clients, ensuring the performance and quality of coffee equipment. You will play a crucial role in maintaining customer satisfaction by performing repairs and preventative maintenance tasks, setting up equipment to ensure consistent coffee quality, and managing spare parts inventory. If you have a strong understanding of coffee quality and enjoy a flexible work schedule, this position is perfect for you.

Benefits

25 days holiday

Employee Assistance Program (EAP)

Life Assurance

Additional company benefits

Qualifications

• Strong understanding of coffee quality and equipment.
• Self-motivated with a flexible approach to work.

Responsibilities

• Perform repair and preventative maintenance on coffee equipment.
• Coordinate with the central call centre for service requests.
• Complete necessary online documentation before leaving each site.

Skills

Problem-solving

Electrical background

Mechanical background

Customer service

Job description

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Location: Livingston

Schedule: Day Shift with 1 in 4 weekends required

• 25 days holiday
• Employee Assistance Program (EAP)
• Life Assurance
• Additional company benefits

Job Description:

Our client is seeking a dedicated Field Service Engineer to join their team in the Livingston region. This role involves responding to service and maintenance requests for a wide variety of clients, ranging from high street independents to national brands. Your work will be essential in maintaining the performance and quality of coffee equipment, ensuring customer satisfaction.

Duties:

• Perform a wide range of repair and preventative maintenance tasks on coffee equipment, ensuring all machinery is left in excellent working condition.
• Set up equipment according to specifications to ensure consistent coffee quality and aim for a first-time fix.
• Coordinate with the central call centre, taking instructions and providing regular updates to keep customers informed.
• Follow on-site procedures, including introducing yourself to the site manager and adhering to all Health and Safety protocols.
• Complete all necessary online documentation, including job sheets and time sheets, before leaving each site.
• Maintain company tools, equipment, and vehicle in good working order, reporting any issues to your line manager.
• Manage and replenish spare parts inventory using a hand-held unit.

Requirements:

• Strong understanding of coffee quality and coffee equipment.
• Robust problem-solving skills with an electrical/mechanical background.
• Computer literate with a clean driving license.
• Self-motivated with a flexible approach to work, location, and hours, including 1 in 4 weekends.