Field Services Engineer

JR United Kingdom; Exeter; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in detection technology is seeking a Field Service Engineer to oversee installation and maintenance of X-ray screening systems. Responsibilities include technical support at customer sites across the UK and EMEA, requiring strong communication skills and the ability to troubleshoot complex systems. Ideal candidates should have relevant technical experience, flexibility for travel, and a passion for continuous improvement.

Qualifications

• Experience in field service engineering role required.
• Knowledge of X-ray systems or computed tomography preferred.
• Experience with MS Windows servers and workstations highly desirable.

Responsibilities

• Installation and service support of Rapiscan’s systems.
• Carry out preventive and corrective maintenance on-site.
• Provide remote technical support to distributors and customers.

Skills

Communication

Troubleshooting

Flexibility

Self-motivation

Learning aptitude

Education

Postgraduate qualification in Electrical Engineering

Recognised qualification in IT (Microsoft, Cisco etc.)

Job description

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Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role:

Installation, Service, and support of Rapiscan X-RAY screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint and Trace product lines of Rapiscan systems.

• ADS, CT, Checkpoint & Trace products at customer’s premises, primarily in the Scotland & Newcastle areas, may occasionally include other locations throughout the UK and overseas.
• Installation, commissioning and service support of Rapiscan’s X-ray, CT, Checkpoint and Trace systems at our customer’s premises EMEA and International locations.
• Carry out preventive and corrective maintenance on-site at our customers’ premises in EMEA.
• Carry out service site surveys prior to installations and professional site reports.
• Carries out all preventive and corrective maintenance works and attends all call-outs.
• Works on shifts pattern to support key customer site
• Provide remote technical support to Distributors engineers and customers.
• Work with all internal departments and externally with our customers and Distributors on service-related matters and provide guidance when required.
• Makes sure to submit service reports and non-conformance reports as required without delay
• Give regular feedback to Engineering, Product Line Management and QA as part of our continuous improvement programme.
• Duties may be modified or assigned at any time to meet the needs of the business.

Candidate Requirements

• A strong communication skill with excellent written and oral ability. Able to clearly articulate both the Product and Process to any Customer or Programme Stakeholder.
• Experience with installing, configuring and troubleshooting MS Windows based servers and workstations highly desirable
• Knowledge of high-end X-ray systems or computed tomography a major advantage
• Experience programming PLC’s an advantage.
• Have excellent ability to trouble-shoot complex systems and logically work through problems.
• Must have experience in a field service engineer role.
• Flexible during times of change and reacts to project adjustments promptly and efficiently
• Willingness to travel within UK and Overseas.
• Must be self-motivated and work well under pressure.
• Strong aptitude to learn.
• Ability to obtain airport security passes essential (some require a Criminal Record check).
• Post graduate qualification in Electrical engineering desirable
• A recognised qualification in an IT (Microsoft, cisco etc) a plus
• A good general knowledge of mechanical, electrical, civil, hydraulic, electronics or complex electro-mechanical equipment or systems. Or knowledge of HV Systems i.e. Medical or Industrial engineering discipline