Field Services Engineer

JR United Kingdom; Basingstoke; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in detection technology is seeking a Field Service Engineer responsible for the installation, commissioning, and maintenance of X-ray screening systems. The role will involve travel across the UK and internationally, ensuring high reliability and service quality to clients. Candidates should possess strong communication skills and relevant technical expertise in high-end X-ray systems and electrical engineering.

Qualifications

• Experience in a field service engineer role.
• Strong problem-solving abilities for complex systems.
• Ability to obtain airport security passes.

Responsibilities

• Installation, commissioning, and service support of X-ray systems.
• Conduct preventive and corrective maintenance.
• Provide remote technical support and guidance.

Skills

Communication Skills

Troubleshooting

Flexibility

Self-Motivation

Education

Postgraduate qualification in electrical engineering

Recognized IT qualifications (Microsoft, Cisco)

Job description

Social network you want to login/join with:

Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence.

Overview of role:

Installation, service, and support of Rapiscan X-ray screening systems. This role will have primary responsibility for supporting all X-ray, CT, Checkpoint, and Trace product lines of Rapiscan systems.

• Installation, commissioning, and service support of Rapiscan’s X-ray, CT, Checkpoint, and Trace systems at customer premises, primarily in the Scotland & Newcastle areas, with occasional travel throughout the UK and overseas.
• Carry out preventive and corrective maintenance on-site at customer locations in EMEA.
• Conduct service site surveys before installations and prepare professional site reports.
• Perform preventive and corrective maintenance and attend all call-outs.
• Work on shifts to support key customer sites.
• Provide remote technical support to distributors' engineers and customers.
• Collaborate with internal departments and external partners on service-related matters, providing guidance as needed.
• Submit service and non-conformance reports promptly.
• Provide feedback to engineering, product management, and QA for continuous improvement.
• Duties may be modified or assigned as needed to meet business requirements.

Candidate Requirements

• Strong communication skills with excellent written and oral abilities, capable of articulating product and process information clearly to customers and stakeholders.
• Experience with installing, configuring, and troubleshooting MS Windows-based servers and workstations is highly desirable.
• Knowledge of high-end X-ray systems or computed tomography is a major advantage.
• Experience programming PLCs is an advantage.
• Excellent troubleshooting skills for complex systems and logical problem-solving abilities.
• Experience in a field service engineer role.
• Flexibility during times of change and prompt reaction to project adjustments.
• Willingness to travel within the UK and overseas.
• Self-motivated with the ability to work well under pressure.
• Strong learning aptitude.
• Ability to obtain airport security passes, with some requiring a criminal record check.
• Postgraduate qualification in electrical engineering is desirable.
• Recognized IT qualifications (Microsoft, Cisco, etc.) are a plus.
• General knowledge of mechanical, electrical, civil, hydraulic, electronic, or complex electro-mechanical systems, or knowledge of HV systems in medical or industrial engineering disciplines.