Field Service Technician - Liquid Handling

Sartorius; Epsom; Hybrid; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Development programs

Onboarding platform

Welcoming culture

37.5 hours week

25 days leave

Free parking on site

Free drinks on site

Company vehicle

Job summary

Sartorius is seeking a Field Service Technician to cover the North of England and Scotland. You will service, repair and calibrate pipettes at customer sites, travelling regularly with overnight stays. You will join a small team and support the field operations with diagnostics, testing and reporting, while upholding GMP/ISO/UKAS standards.

Full training is provided; experience in laboratory equipment is beneficial. A valid UK driving licence is required for this role.

Qualifications

• Experience with laboratory equipment or other technical equipment is beneficial but training will be provided.
• Field service experience in pharma/biotech/chemical industries is desirable.
• UKAS/ISO standards familiarity preferred.

Responsibilities

• Perform on-site maintenance, calibration, repair, and testing of pipettes.
• Manage on-site maintenance, testing, and troubleshooting, diagnosing errors and providing solutions.
• Produce detailed service reports and issue certificates of analysis promptly.
• Ensure GMP, ISO, and UKAS compliance and follow SOPs.
• Collaborate with the technical team and share insights across the organisation.
• Build strong customer relationships and drive satisfaction and retention.

Skills

Field service

Troubleshooting

Customer service

Diagnostics

Autonomous work

Driving licence

Job description

We are looking for a Field Service Technician to join our team based around the North of England | Scotland.

Join our Liquid Handling department as a Field Service Technician, where you'll play a key role in delivering exceptional customer service covering the North of England and into Scotland. Through your proactive and solutions focused approach, you will be servicing, repairing and calibrating single and multichannel pipettes at customer sites that enable our teams to focus on what matters most: better health for more people. Based in the field and ideally living in the north of England, you will become part of a team of two dedicated professionals who look forward to shaping the future together with you.

Please note that this role requires significant travel across assigned regions and includes regular overnight stays. Applicants should be comfortable with this as a core part of the position.

We actively consider applicants from different disciplines who bring transferable skills in diagnostics, servicing electromechanical equipment and customer support. Full training on laboratory standards, pipettes and our processes will be provided, however Field Service experience would be beneficial.

Grow with us – Your Responsibilities

• Perform on-site maintenance, calibration, repair, and functional testing of pipettes
• Manage on-site maintenance, testing, and troubleshooting of pipettes, diagnosing errors and determining effective solutions
• Produce detailed service reports and issue certificates of analysis promptly
• Ensure compliance with GMP, ISO, and UKAS requirements and internal SOPs
• Collaborate closely with the technical team, sharing insights across the organisation
• Act as a trusted partner to customers, building strong relationships and driving satisfaction and customer retention

What will convince us

• Experience with laboratory equipment or other technical equipment is beneficial but training will be provided
• Field service experience in pharmaceutical, biological or chemical industries is desirable, though candidates from manufacturing, electronics and other sectors are welcome to apply
• Experience working with industry standards such as UKAS, ISO or equivalent would be preferable
• Strong troubleshooting, testing and servicing skills
• Ability to work autonomously, adapt to changing schedules and travel as needed
• Customer focused communicator who can explain technical issues clearly and professionally
• Hold a valid UK driving license

In order to commence working with us, the successful candidate must have the right to work in the UK.

What we offer

As a growing global life science company, stock listed on the MDAX and TecDAX, Sartorius offers a wide range of Benefits:

• Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
• Making An Impact Right From The Start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics, such as coaching, agile working and businesswomen network
• Benefits Attractive Working Conditions 37.5 hours working week
• 25 days annual leave plus public holidays
• Annual option to buy, sell or carry over annual leave
• Free parking on site
• Free hot and cold drinks at Sartorius sites
• Fully Expensed Company Vehicle and Fuel Card
• Health & Wellbeing Competitive benefits package, including:
  • Private Medical Insurance
  • Private Dental Insurance
  • Group Life Assurance
  • Travel Insurance (Employee Paid)
  • Salary Sacrifice Health Assessment Service
  • Salary Sacrifice Cycle to Work Scheme
  • Planning Ahead For Your Future Group Personal Pension Plan
  • Group Income Protection
  • Salary Sacrifice Will Writing Service

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution.