Field Service Technician II

Dover Corporation; Skelmersdale; Remote; GBP 60,000 - 80,000; Full time

Job summary

A global leader in fueling solutions, Dover Corporation, is seeking a Field Service Technician II in Skelmersdale. This role involves conducting inspections, risk assessments, and providing technical support at petrol retail sites across the UK. Successful candidates will combine technical skills with exceptional customer service and attention to detail, operating autonomously to ensure compliance with various standards while representing the company positively.

Benefits

401(k) savings plan with employer contributions

Medical, dental, and vision insurance

Paid time off, including holidays and sick leave

Qualifications

• Full, valid UK driving licence required.
• Previous experience in a customer-facing role.
• Practical experience with fuel or on petrol forecourts preferred.

Responsibilities

• Conduct site inspections, risk assessments, and meter calibration audits.
• Provide reactive support to field data analysts in Skelmersdale.
• Ensure compliance with health and safety standards.

Skills

Customer service

Attention to detail

Communication

Job description

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Field Service Technician II

Location:

Skelmersdale, GB

Job Requisition ID: 61431

Department: Manuf. & Operations (DEPT_MFGOP)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

Position Summary:

Field-based technician responsible for measure checking, conducting site surveys & risk assessments and installing/maintaining pc-based data monitoring kiosk equipment on Petrol Retail Forecourts and other fuel dispensing locations in the UK and Ireland.

Helping to ensure that our customers’ sites are operating safely and are compliant with a variety of legislation and standards. Part of the Field Services team providing reactive support for our team of data analysts based in Skelmersdale, Lancashire, giving them visibility of real-time data through our data-logging device, and following up on their investigations into potential fuel losses by carrying out visual inspections and pump measure checks. Accuracy and attention to detail are crucial to success in this role.

Field Service Technicians are highly self-motivated individuals who works with the highest standards in both health & safety, and customer service. As the ‘face of the business for many of our customers they are high profile ambassador for the company at all times and key to building excellent relationships with colleagues and customers alike.

All work will be scheduled and supported by our Field Services team and our HSQE (Health, Safety, Quality, Environment) team, both based in Skelmersdale, Lancashire. You will be given the use of a fully equipped company van, which you will have sole use of for completing site visits (business use only), and intrinsically safe tablet pc and mobile phone.

Key Responsibilities:

• Completing site inspections / surveys & risk assessments on petrol forecourts
• Conducting ‘Loss Investigations’ & ‘Meter Calibration Audits’ through physical checksand providing summary reports of your findings;
• Work within the Health & Safety framework set by the company and our clients;
• Deliver service excellence to the customer by conducting all site visits in accordance with agreed procedures;
• Communicate and engage with office-based Field Services support team;
• Act as an ambassador for the company and enhance the company name and brand by commitment to our core values;
• Complete training on new tasks as appropriate, and keep existing skills & knowledge up to date through refresher modules provided by the company;
• Successfully obtain/maintain a SPA Safety Passport by attending courses;
• Actively seek to enhance your knowledge and skills by engaging with colleagues and supervisors;
• Encourage, support and assist fellow team members to build a strong team ethic;
• Take part in trials of new services, equipment or ways of working as required;
• Special assignments as needed or required.

Candidate Experience and Qualifications:

• A full, Valid UK Driving Licence
• Knowledge of petrol forecourt operation
• A valid UKPIA SPA Passportis a requirement, but full training will be provided for anyone who does not hold one
• Previous experience of delivering excellent service in a customer-facing role
• Computer literacy – MS Word, MS Excel, bespoke software
• The ability to work on their own and as part of a team
• The ability to effectively & clearly communicate in English
• Practical experience of working with fuel and/or on petrol forecourts in a similar role
• Any experience of installing/troubleshooting/repairing computer/telecoms equipment – Ideally gauges and/or Point of Sale and/or data logging devices/ cat5e cabling
• Practical experience of conducting risk assessments

Essential Functions:

The ability to perform the essential functions is a requirement of the job. Reasonable adjustments may be used to meet these requirements.

• Ability to work on their own and as part of a team;
• Ability to travel out of local area and stay at company provided accommodation overnight when required;
• Ability to work in excess of 9.6 hours per day;

Work Arrangement : Remote

Pay Range: - [per hour / annually]

[Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.]

[Commission Eligible: This position is eligible to earn commissions based on performance metrics and other criteria outlined in our applicable commissions plan.]

[Other Compensation: This position is eligible to earn other compensation in the form of [XX], as governed by applicable plan documents and policies.]

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, including [[XX] paid holidays per calendar year,] [paid vacation days beginning at [XX] hours annually,] [[XX] paid sick leave hours annually or as provided under state and local paid sick leave laws,] [paid time off beginning at [XX] hours annually]; [insert Corporate or OpCo specific benefits e.g., tuition assistance;] ; business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please [e-mail] for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/ . To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site .

This position may be located in:EMEA : United Kingdom : Bristol : Bristol