Customer Facing Service Advisor

Brook Street; Liverpool City Region; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading company is seeking a flexible Customer Service Assistant for a temporary role in heart of Manchester City Centre. The candidate will provide a first-class customer service experience and ensure safety compliance. This role requires strong communication skills and the ability to handle emergencies effectively, making it ideal for dynamic individuals who thrive in high-pressured situations.

Qualifications

• Experience in providing face to face customer service.
• Ability to work under pressure in a fast-paced environment.
• Strong communication skills, both written and oral.

Responsibilities

• Deliver excellent customer service and maintain safety standards.
• Conduct regular site checks and respond to emergencies.
• Assist customers and manage reporting for site issues.

Skills

Communication

Customer Service

Safety and Security Awareness

Assertiveness

Job description

My client is currently looking for a face to face Customer Service Assistant to join their team based in Manchester City Centre, at Manchester Piccadilly train station.

The role is currently temporary for 3-6 months with the potential for extension. You will need to be fully flexible to work shifts either day or night, over weekends and bank holidays. You may also be required to do some 12 hour shifts.

The standard pay rate for this role is £12.21.

We are looking for someone who has experience of:

Providing excellent face to face customer service
Working in a highly pressurised fast paced environment
Dealing with safety and security on a daily basis.

You will be providing a customer focused presence on a day to day basis to deliver a first class and safe environment for passengers and retailers. This will involve:


Undertaking regular site checks including contractor compliance, security, safety and completing the relevant paperwork for audit purposes.
Responding to and recording emergencies and incidents involving the general public and industry partners.
Providing a point of contact for the reporting of faults within the site, maintaining appropriate records, reviewing and closing actions as required.
Actively assist and provide information to customers travelling throughout the site.
In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the site, including discouraging and preventing unauthorised persons from entering or remaining on the site.
Provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.

You should have strong communication skills both written and oral. You must also have the confidence to deal with different types of situations assertively.

As part of the requirements for this role you will be required to undergo a Basic DBS check and provide 3 years of referencing.

If this sounds like the role for you please apply online with an up to date CV.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.

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