Field Service Technician II

Carrier; Ipswich; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Company vehicle

Annual bonus

Pension

Life assurance

Employee wellbeing

Job summary

Carrier is seeking a Field Service Technician to perform warranty and paid repairs, deliver product training, and support the UK sales team. This home-based role covers the Ipswich/Suffolk area, with travel to customer properties.

Ideal candidates are ACS qualified gas engineers (CCN1/CENWAT), with strong technical experience, high attention to detail, and excellent communication; benefits include a competitive salary, company vehicle, and pension.

Qualifications

• ACS CCN1/CENWAT certification required.
• Gas engineering experience and technical know-how essential.
• Strong communication and customer-facing skills required.

Responsibilities

• Complete warranty and chargeable repairs/breakdowns.
• Maintain records of performance reports.
• Deliver product training to staff and customers.
• Deliver on-site, best-in-class customer service at residential properties.

Skills

Gas engineering

Excellent communication

Attention to detail

Adaptable work style

Client relationships

Education

ACS CCN1/CENWAT certification

Job description

Location

Home-Based (Covering the Ipswich/ Suffolk Area)

About Us

For decades, the Viessmann brand has been helping to improve people's quality of life with innovative technologies – initially with heat. During this time, the company has evolved from a heating manufacturer to a provider of intelligent heating and energy solutions. Technical progress is not, however, Viessmann's sole focus. Sustainable thinking and action are also firmly embedded in the corporate values. In this way, Viessmann Climate Solutions helps to create and preserve living spaces for future generations. From Allendorf to the world. Since its foundation in 1917, Viessmann has grown steadily. Together with partners from different industries, all employees work every single day to meet the ever-changing needs of customers and to change the energy supply in a way that is sustainable.

As a Field Service Technician, you'll be responsible for performing warranty and paid repairs, providing product training to employees and customers, and supporting the sales team in growing their UK sales. We offer a \"home\" position, starting and ending the day at your location, covering a wide geographic area and covering customer properties. Driving skills are essential for this role.

Responsibilities

• Complete warranty and chargeable repairs/breakdowns


• Maintain records of performance reports


• Deliver product training to staff and customers


• Deliver best in class Customer Service on-site in residential properties

Requirements

• ACS Qualified gas engineer (CCN1 / CENWAT Mandatory)


• Able to demonstrate technical expertise gained through industry experience


• Have a high attention to detail


• Have a confident and adaptable work style


• Have excellent communication skills


• Ability to work closely with and develop relationships with clients

Benefits

• Competitive salary


• Company vehicle


• Upselling bonus


• 25 days annual leave (Excluding bank holidays)


• Annual bonus scheme


• Company pension


• Employee Assistance/Wellbeing Programmes


• Life assurance


• Career Progression

Benefits We offer a competitive total rewards package that may includeother benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Salary & Compensation

The annual base salary for this position is £44,761. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation: This position is entitled to call out payments and overtime.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age,ordisability, or any other applicableprotected class.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us [e-mail]. We will make every effort to meet your needs in accordance with applicable laws. Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

At Carrier we make modern life possible by delivering groundbreaking systems and services that help homes, buildings and shipping become safer, smarter and more sustainable. We exceed the expectations of our customers by anticipating industry trends, working tirelessly to master and revolutionize them. Our team of approximately 56,000 dedicated individuals continues to mold industry standards by pursuing the latest research and developments to improve the lives of our customers. We’re constantly growing, seeking out talented, likeminded people who are committed to our primary duty: to be the world’s first choice in security, shipping and HVAC technology.