Field Service Technician (Entry level)

ebblo International; Loughton; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Discretionary bonus

Healthcare cash back

Private pension

Life assurance

Income protection

Generous holiday package

Job summary

ebblo International in the United Kingdom is seeking an enthusiastic Field Service Engineer (Entry level) to join our day shift team. The role focuses on maintaining and enhancing our field-based systems across vehicles and sites.

As a trainee, you will learn quickly, with support for problem-solving and customer service, and you will travel within the UK and abroad as needed. A full driving licence is essential for this role, and the salary is set with a comprehensive benefits package.

Qualifications

• Basic understanding of electrical/electronic systems and ability to learn new technologies.
• Willingness to travel across the UK & Ireland.
• Full, clean driving licence is essential.

Responsibilities

• Install, configure and maintain ebblo systems in vehicles and on-site locations.
• Respond to support calls and strive for first-time fixes.
• Provide high levels of first-line customer support and documentation.
• Collaborate with internal teams and participate in training for cross-functional coverage.
• Maintain up-to-date documentation and reports of maintenance activities.
• Assist in small projects and identify opportunities for improvements.

Skills

Electrical/electronic basics

Problem-solving

Self-motivation

Adaptability

Communication

Education

National Certificate in Electrical or Electronic Engineering

Tools

MPT1327

DMR radio systems

Job description

ebblo helps public transport providers move confidently into the future. Our advanced ITCS solutions adapt as mobility evolves – powered by future-proof technologies and decades of experience. Together, we elevate passenger experiences and make transport systems smarter, greener, and ready for what’s next.

We are looking for an enthusiastic and energetic Field Service Engineer (Entry level) to join our dedicated day shift team. This role is integral to maintaining and enhancing our field-based systems, ensuring that we deliver exceptional service to our customers. As a trainee position, this role is designed to support learning and professional growth, with a strong emphasis on proactive problem-solving and outstanding customer service. Our core values: Growth, Outcomes, Lean and Data are woven into every aspect of this role.

Location: Loughton, Essex (with expectation of working in London on day shift, with potential travel around the UK and abroad).

ebblo is part of Modaxo, a global organization bringing together businesses that collectively focus on advancing new technologies and innovations for people transportation. With more than 40 companies representing over 30 brands, Modaxo comprises over 3,300 people, operating from almost 40 countries around the world.

As an employer we are committed to cultivating a friendly and exciting working environment, with huge emphasis on employee engagement. We can offer the sense of social community often associated with a small, local business; combined with the expected advantages of working for a far larger employer: great benefits; dedication to identifying talent; and huge investment in staff development.

Key Responsibilities

• System Maintenance: Install, configure, and maintain hardware and ebblo systems in vehicles and on-site locations. Regularly perform routine checks and updates to ensure all systems operate optimally, reflecting our commitment to Service Excellence.


• Incident Management: Receive and process incoming support calls through to resolution. Strive for first-time fixes, utilising innovative thinking to solve problems and improve service delivery.


• Customer Support: Provide high levels of first-line support in alignment with the agreed preventative maintenance plan. This involves troubleshooting and resolving issues efficiently to minimise downtime, ensuring a customer-centric approach.


• Collaboration: Work closely with internal teams to support various cross-functional initiatives. Engage in cross-training activities to enhance flexibility within the team and ensure coverage during peak times or staff shortages.


• Documentation: Maintain comprehensive and up-to-date documentation and reports. This includes logging all support calls, maintenance activities, and any updates to systems, ensuring transparency and continuous improvement.


• Project Participation: Assist in managing small-scale projects, identifying additional sales opportunities, and contributing to the development and implementation of new solutions. This aspect of the role requires innovative thinking and a proactive approach to identifying and addressing potential improvements.

Accountabilities

• System Uptime: Ensure that system uptime remains above 98%, scheduling any necessary downtime outside of working hours to minimise disruption.


• Documentation Accuracy: Keep all documentation and records current and accurate, supporting internal audits and reviews conducted by the QHSE Manager.


• Customer Satisfaction: Achieve high levels of customer satisfaction by meeting or exceeding SLA standards and aiming for 99% positive feedback in customer satisfaction surveys.


• Performance Metrics: Meet or exceed performance targets set during reviews, focusing on first-time fix rates, system reliability, and customer feedback.

Key Skills

• Technical Proficiency: Basic understanding of electrical or electronic systems, with the ability to learn and adapt quickly to new technologies and methods.


• Problem-Solving: Demonstrated ability to diagnose and resolve technical issues efficiently, employing logical thinking and innovative problem-solving techniques.


• Self-Motivation: Highly self-motivated and capable of managing time effectively. Able to work independently while maintaining high productivity and quality standards.


• Adaptability: Flexible and adaptable to changing priorities and schedules, with a willingness to work night shifts and respond to urgent situations promptly.


• Communication: Strong interpersonal and communication skills, capable of clearly explaining technical issues and solutions to non-technical stakeholders.


• Ideally a working knowledge of the public transportation environment.

Qualifications

• Educational Background: National Certificate in Electrical or Electronic Engineering or equivalent practical experience.


• Technical Experience: Hands-on experience in mobile data installation and maintenance is preferred but not required. Familiarity with wireless communication systems, such as MPT1327 and DMR radio systems, is an advantage.


• Licensing: A full, clean driving licence is essential, along with the ability to travel to various UK and Ireland sites as needed.


• Availability: Willingness to work night shifts, including some weekends, and respond to short-notice situations with a positive and flexible attitude.

In return we will offer a competitive salary of £27k along with a comprehensive benefits package including a discretionary bonus, healthcare cash back scheme, private pension scheme, life assurance and income protection, a great holiday package including a buy and sell scheme, as well as many initiatives to support a healthy lifestyle.