Field Service Technician

TN United Kingdom; Wolverhampton; On-site; GBP 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a proactive Field Service Technician to manage IT services and equipment. This role involves overseeing asset management, performing hardware repairs, and ensuring compliance with service standards. The ideal candidate will have at least 2 years of experience in a PC field service environment and be proficient in troubleshooting and repairing hardware. Join a dynamic team where your contributions will enhance service delivery and operational efficiency. If you're detail-oriented and ready for a challenge, this opportunity is perfect for you!

Qualifications

• Must have or be able to obtain SC clearance.
• Proficient in diagnosing and repairing hardware.
• Experience in a PC field service environment.

Responsibilities

• Manage and maintain IT services and equipment within your assigned Hub.
• Oversee asset management and ensure compliance with contractual requirements.
• Perform hardware repairs and liaise with vendors for parts.

Skills

Diagnosing hardware issues

Troubleshooting and support

Hardware repair

Asset management

Queue ticket management

Education

2 years in PC field service

Tools

HP support tools

Dell support tools

Job description

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£ per hour
12-month contract
On-site, Wolverhampton

This role requires being actively SC Cleared, or someone who is SC Clearable (You must be a UK national, or have been a resident of the UK for at least 5 years to be SC Cleared.)

Summary of Responsibilities:

As a Field Service Technician, you will be responsible for managing and maintaining IT services and equipment within your assigned Hub and surrounding spokes. Your key responsibilities will include:

1. Queue Ticket Management: Efficiently manage and update tickets assigned to your Hub, ensuring service levels are maintained as per the contract.
2. Hub Stock Management: Oversee asset management, including scanning items in and out of locations, in accordance with contractual obligations.
3. Disposal Management: Effectively manage the disposal of equipment through your Hub, ensuring compliance with contractual requirements.
4. Hardware Repairs: Triage and perform hardware repairs on in-warranty equipment, liaising with vendors for parts and returns as needed.
5. Locker Replenishments: Replenish lockers with necessary equipment as per contractual agreements.
6. Service Improvement: Identify and highlight potential service issues or improvements to your Team Leader.
7. Process Adherence: Follow all agreed processes and procedures, whether from the Authority (site regulations).

Essential Requirements:

• Security Clearance: Must have or be able to obtain SC clearance.
• Nationality: Must be a UK National with a UK passport.
• Availability: Must join the out-of-hours (OOH) rota and standby.
• Driving Licence: Must have a full, clean driving licence.
• Experience: Minimum of 2 years’ experience in a PC field service or PC field workshop environment.
• Technical Skills: Proficient in diagnosing, troubleshooting, supporting, and repairing hardware, including complex laptop break/fix repairs.
• Certifications: Accredited or willing to undergo training for HP and Dell desktop and laptop support.

This role requires a proactive and detail-oriented individual who can manage multiple tasks efficiently while maintaining high service standards. If you meet the essential requirements and are ready to join a dynamic team, we encourage you to apply.