Field Service Technician

LinkLifeLtd; Thame; On-site; GBP 25,000 - 38,000; Full time

Job summary

LinkLifeLtd is seeking a Field Service Technician responsible for the preparation, installation, service and ongoing maintenance of drinks dispenser systems across customer sites in the UK. You will ensure compliance with manufacturer specifications and safety standards while delivering excellent customer support.

The role requires hands-on mechanical and electrical troubleshooting, the ability to read schematics, and a valid driver’s license.

Qualifications

• Experience in field service or appliance repair is required; beverage dispensers are a plus.
• Ability to read and interpret schematics, diagrams, and technical manuals.
• Excellent communication and customer service skills are essential.
• Must be self-motivated, well organized and able to work independently.

Responsibilities

• Install, set up and commission dispensers at customer sites according to manufacturer specs and safety standards.
• Perform scheduled preventative maintenance and calibration to keep machines hygienic and efficient.
• Diagnose mechanical and electrical issues in the field; replace or repair components as needed.
• Educate customers on proper usage and maintenance; respond professionally to inquiries or concerns.
• Complete service reports, maintenance logs and parts requisition forms accurately.
• Maintain tools, spare parts and supplies in the service vehicle or assigned area.
• Adhere to safety procedures and regulatory guidelines, including food safety and electrical standards.
• Travel across the UK with overnight stays as required.

Skills

Mechanical troubleshooting

Electrical troubleshooting

Customer service

Reading schematics

Independent work

Manual lifting

Job description

The Role: Preparation, Installation, Service and Maintenance of drinks dispenser systems

Key Responsibilities:

• Installation: Set up and commission of dispensers at customer sites according to manufacturer specifications and safety standards.
• Maintenance: Perform scheduled preventative maintenance, cleaning, and calibration to ensure machines operate efficiently and hygienically
• Repair & Troubleshooting: Diagnose mechanical and electrical issues in the field; replace or repair components as needed.
• Customer Support: Educate customers on proper usage and maintenance of dispensers; respond professionally to service inquiries or concerns
• Documentation: Complete service reports, maintenance logs, and parts requisition forms accurately.
• Inventory Management: Maintain tools, spare parts, and supplies in your service vehicle or assigned area
• Compliance: Adhere to all safety procedures and regulatory guidelines, including food safety and electrical standard
• Travel: Regular travel across UK with overnight stays as required

Qualifications:

• 2+ years of experience in field service, appliance repair, or foodservice equipment (beverage dispensers a plus)
• Mechanical and electrical troubleshooting skills
• Valid driver's license
• Ability to read and interpret schematics, diagrams, and technical manuals
• Excellent communication and customer service skills
• Self-motivated, organised, and able to work independently
• Ability to lift up to 50 lbs and work in a variety of commercial environments