Field Service Technician

Light & Wonder; London; On-site; GBP 27,000 - 35,000; Full time

Job summary

An established industry player in the gaming sector is seeking a dedicated Field Service Technician to join their dynamic team. This role is pivotal in delivering exceptional service and support to customers across Central London. As a technician, you'll be responsible for the installation, maintenance, and repair of gaming terminals, ensuring the highest service standards. With a focus on customer satisfaction, you'll also provide training and support to clients. The company offers a supportive environment with a full-time schedule, competitive salary, and a range of benefits to promote your well-being and professional growth.

Benefits

25 days' holiday plus bank holidays

1 day paid leave for charitable projects

1 day paid for Celebration of your choice

Half Day for Health

5% employer pension contributions

Cycle to work scheme

Shopping and lifestyle discounts

Employee Assistance Programme (EAP)

Qualifications

• A passion for technology and the ability to learn new systems.
• Strong customer service and communication skills.

Responsibilities

• Ensure all new shop installations are of the highest standard.
• Maintain good customer relationships and provide training.
• Perform preventive maintenance visits and service calls.

Skills

Customer Service Skills

Communication Skills

Time Management

Technical Knowledge

Education

Relevant Technical Qualifications

Tools

Mobile Phone

Tablet

Company Van

Job description

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Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Gaming:

Welcome to the world of land-based gaming. At Light & Wonder, it’s all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Salary: £27,250 + £1,300 shift allowance

Location: North London

Light & Wonder is currently recruiting for Field Service Technician (s) to cover our customer sites around the Central London areas. Field Service Technicians are responsible for the service, installation and repair of betting and gaming terminals.

As a Field Service Technician you will ensure all of our customers receive the highest possible service standards and provide full instruction and on-going training whenever necessary to customers. Our Service Engineers are also responsible for assisting in the development of customer service procedures and continuously improving the quality of the service we provide.

Travel around your designated geography will be required however other travel to other areas as and when needed for cover may be required.

The role covers a key area of our business so with that in mind the role requires you to work 40 hours per week on a rolling 5 days out of 7 days working pattern. You will be provided with a company van, mobile phone and tablet and all other relevant equipment and tools needed.

Qualifications

Gaming:

Welcome to the world of land-based gaming. Light & Wonder’s gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

Salary: £27,250 + £1,300 shift allowance

Location: North London

Light & Wonder is currently recruiting for Field Service Technician (s) to cover our customer sites around the TW / SL / UB postcode areas. Field Service Technicians are responsible for the service, installation and repair of betting and gaming terminals.

As a Field Service Technician you will ensure all of our customers receive the highest possible service standards and provide full instruction and on-going training whenever necessary to customers. Our Service Engineers are also responsible for assisting in the development of customer service procedures and continuously improving the quality of the service we provide.

Travel around your designated geography will be required however other travel to other areas as and when needed for cover may be required.

The role covers a key area of our business so with that in mind the role requires you to work 40 hours per week on a rolling 5 days out of 7 days working pattern. You will be provided with a company van, mobile phone and tablet and all other relevant equipment and tools needed.

Key Responsibilities:

• To ensure all new shops installations are of the highest standard.
• Co-ordinate and supervise the removal of equipment from customers premises.
• Maintain good customer relationships with all shop staff and provide basic operating procedures also event instruction and any information on new software / hardware.
• To maintain all shops during service calls and preventive maintenance visits in accordance.
• Carry out shop visits and maintenance on an on-going regular basis as instructed by you Line Manager.
• Log any concerns, incidents and feedback from customers.
  
  
  

Qualifications

• A passion for technology and the desire and ability to learn new systems
• Strong customer service skills
• Clear and confident communication skills
• Good time keeping and the ability to work to targets
• A full UK driving license
• Applicants with little experience, but relevant qualifications may also be considered
• Previous experience working within a technical role would be preferable, ideally within the gaming / electronics field or IT sector
  
  
  

What we can offer?

• 25 days' holiday plus bank holidays'
• 1 day paid leave to work on charitable projects
• 1 day paid for Celebration of your choice
• Half Day for Health (encouraging you to take time away for you & your wellbeing)
• 5% employer pension contributions
• A reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
• Employee Assistance Programme (EAP)

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Gambling Facilities and Casinos

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