Field Service Technician

Miele Company Ltd; Greater London; On-site; GBP 37,000 - 46,000; Full time

Job summary

Join a forward-thinking company as a Field Service Technician for premium kitchen appliances. This role offers the chance to work independently while being part of a supportive community that values excellence and collaboration. You will diagnose and resolve issues for world-class products, contributing to sustainability goals. With a commitment to personal development, you’ll receive comprehensive training and opportunities for career advancement. Enjoy competitive earnings, a performance-related bonus scheme, and a range of employee benefits that promote well-being and recognition. If you take pride in your work and excel in customer service, this is the perfect opportunity for you.

Benefits

Daily Lunch Allowance

Performance-related bonus scheme

Contributory pension scheme

25 days holiday plus bank holidays

Medicash healthcare scheme

Eye-care vouchers

Significant discounts on company products

Wellness and employee support schemes

Life assurance at 4x salary

Active personal development plans

Qualifications

• Experience as an Appliance Engineer or Technician is ideal.
• Technical experience in electronics or gas is advantageous.

Responsibilities

• Diagnosing and resolving issues with premium appliances.
• Promoting care products and appliances as a brand ambassador.

Skills

Appliance Engineering

Technical Diagnostics

Customer Service

Team Collaboration

Education

Technical Training

Tools

Diagnostic Tools

Company Vehicle

Job description

Field Service Technician - Premium Kitchen Appliances

Location: South East (SW2, 4, 8, 9, 11, 12, 13-20, SE1, 11, 5, 24, 27, 19 CR4, SM4, KT2, 3, TW9, 10). Your location must be within or very close to the postcode areas listed.

Miele Service team is an award-winning service delivery function supporting domestic customers in their homes. We hire the best technicians to join our field service community, bringing experience from the white good sector.

We aim to make our workplace and culture as future-proof as our world-renowned products. Join a team that has been evolving since 1899 and help us continue our philosophy of ‘Immer Besser’.

Miele is a world leader in premium domestic and commercial appliances. We pride ourselves not only on the quality of our appliances but also on all aspects of customer experience.

About the role

Working independently, we provide you with the tools to succeed. We foster a community that shares practices and feels like family, inspiring results and redefining excellence daily.

Our Domestic Field Service teams creatively service customers at home, diagnosing and resolving issues. You could be servicing any of our world-class products to sustain their life and support our sustainability goals.

As a brand ambassador, you'll be encouraged and rewarded to promote our care products and appliances through our reward platform, where you can earn points exchangeable for personal gifts or products.

About you

Ideally, you will have experience as an Appliance Engineer or Technician. However, technical experience from industries such as electronics, white goods, electrical, or gas is advantageous. We are flexible on your background and offer full training on our appliances, supporting your growth in line with our ‘Immer Besser’ philosophy.

We seek engaged team players who will collaborate, innovate, and use their passion to deliver an exceptional customer experience at every touchpoint.

What to expect from us

We are committed to your personal development and offer:

• On target earnings of up to £45,600, including a starting salary of £37,210 with incremental increases.
• Potential for salary rise within the first 8 months.
• Daily Lunch Allowance.
• London weighting (applicable if residing within the M25).
• Performance-related bonus scheme.
• Commission for customer referrals to products, accessories, and care collections.
• Optional private use of Company Vehicle, subject to HMRC rates.
• 25 days holiday plus bank holidays.
• Contributory pension scheme.
• Internal recognition and points earning system.
• Wellness and employee support schemes.
• Life assurance at 4x salary (if enrolled in pension scheme).
• Income protection scheme.
• Excellent training and support network.
• Active personal development plans and career advancement opportunities.
• Medicash healthcare scheme.
• Inspired Performance reward portal.
• Eye-care vouchers.
• Significant discounts on company products.

If you excel at what you do and take pride in your work, we want to hear from you. Bring energy and pride to our team!

Please apply by sharing your CV, answering screening questions, and explaining ‘why Miele?’ and ‘why me?’ in your cover letter.