Field Service Technician

Dexory; Crowmarsh Gifford; On-site; GBP 30,000 - 60,000; Full time

Job summary

An innovative company is seeking a Field Service Technician to join their dynamic Service Operations team. This role involves extensive training in electro-mechanical assembly and the opportunity to work with cutting-edge robotics technology. You will travel internationally, ensuring the operational efficiency of a fleet of robots while maintaining high standards of service. The position offers a unique blend of technical challenges and personal growth within a culture that values teamwork and ambition. If you're passionate about robotics and eager to make an impact, this is the perfect opportunity for you.

Benefits

Share Options

Life Insurance

Sick Pay Insurance

Pension Plan

Employee Wellness Benefits

25 Holidays per Year

Full Meals Onsite

Team Events

Snacks in Office

Qualifications

• 5+ years experience in electromechanical assembly and service.
• Strong electrical and mechanical diagnostic skills required.
• Ability to travel frequently to client sites.

Responsibilities

• Perform on-site and off-site service and repairs for robots.
• Develop and implement service plans and work instructions.
• Ensure compliance with quality assurance processes.

Skills

Electromechanical Assembly

Electrical Diagnostic Skills

Mechanical Diagnostic Skills

Communication Skills

Team Leadership

Problem Solving

Education

Experience in Precision Industry

Clean UK Driving License

Tools

Jira

Confluence

Slack

G-Suite

Job description

Dexory Wallingford, England, United Kingdom

Field Service Technician

Dexory Wallingford, England, United Kingdom

2 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Dexory

Do you delight in problem solving? Are you looking for a role where no two days are same? Do you want to be part of the future? If the answer to all of the above is 'yes' then our brand new Field Service Technician role is the one for you!

The Field Service Technician role is a critical new position within our dedicated Service Operations team. You will first complete comprehensive training in the electro-mechanical assembly of Dexory’s products, spending an allocated period within the Production team (3 months*) to learn all about our fabulous robots. Then after satisfactory completion within production you will have the opportunity to move over to the Service Operations Department where you will learn the fundamentals of troubleshooting, servicing & repairing robots.

When you are up to speed - the magic happens! You will be tasked with ensuring our fleet of robots stay operational across several continents. With a heavy amount of travel to international client sites you will service, maintain, fault find and repair our robots in the field.

*Completion of this training will be determined by a committee from the leadership team.

Responsibilities include, but not limited to;

• Perform on-site and off-site service and repairs for Dexory robots and equipment
• Develop, implement and action work instructions for service and repair tasks
• Develop and implement service plans in line with Engineering recommendations
• Maintain product traceability records
• Maintain product currency
• Ensure team compliance with quality assurance processes and contribute to continuous improvement initiatives
• Ensure team compliance with health and safety regulations
• Fulfill additional duties, whether functional or administrative, as assigned by management in a fair and reasonable manner

Requirements:

• In excess of five years experience in electromechanical assembly and service in a precision industry (including Motorsport, Aerospace, Railway, Automotive etc)
• Ability for frequent travel onsite and abroad to client sites (have a passport without restrictions)
• Strong electrical and mechanical diagnostic skills
• Excellent oral and written communication skills
• Ability to work in a team, and to lead a team through tough challenges
• Driven to succeed in dynamic growing organisation
• Flexible attitude to working hours and location
• Full Clean UK driving license

It would be desirable if you also had experience with:

• Business software tools such as Jira, Confluence, Slack and G-Suite
• Manufacturing software such as manufacturing execution systems
• Root cause analysis methodologies

Starting from the interview process and continuing into your career with us, you will be working by our four Operating Principles:

• Performance: High standards, outstanding results,
• Commitment: All in, every time
• One team: One mission, shared success

Joining our team and company isn't just about expertise; it's about embracing uncertainty with ambition. We're crafting world-changing solutions, fueled by a passion to redefine what's possible. We will look for you to help create and shape the future of logistics solutions through our products, our culture and our shared vision.

You will also receive:

• Share options
• Life insurance
• Sick pay insurance
• Pension: 4+% employee with option to opt into salary exchange, 5% employer
• Attractive employee wellness benefits
• 25 holidays per year
• Full meals onsite in Wallingford
• Fun team events on and offsite, snacks of all kinds in the office

AAP/EEO Statement

Dexory provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, or any other characteristic protected by local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training

If you’re excited about solving real-world robotics challenges, pushing the boundaries of automation, and working with a team at the forefront of robotic innovation—this is your chance! Join us and help shape the future of robotics.

Please note: We are unable to provide sponsorship or relocation for this role.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Manufacturing and Other

• Industries

  Robot Manufacturing and Robotics Engineering

Referrals increase your chances of interviewing at Dexory by 2x

Sign in to set job alerts for “Service Technician” roles.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.