Field Service Technician

Pss-Utilities; Crawley; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Maternity benefits

Pension

Life cover (x4)

Cash plan

Refer a friend

EAP

Annual leave

Job summary

Adler and Allan Group is seeking a Field Service Technician to install, calibrate and maintain equipment at customer sites across the southern region, including East Sussex. You will work independently or with a team, ensuring high safety standards and quality.

The role involves diagnosing faults, performing preventative maintenance, and documenting work thoroughly. We value hands-on engineers with a driving licence who can travel, stay away from home when required, and mentor junior

Qualifications

• Proven experience in field service, equipment maintenance, or a related technical discipline.
• Strong hands-on, practical skills with the ability to diagnose and resolve technical problems efficiently.
• Excellent organisational and time management abilities, with capacity to manage multiple priorities.
• Professional communication and people skills, with a genuine commitment to customer satisfaction.
• Full clean UK driving licence.
• Comfortable working outdoors in all weather conditions and in confined spaces.
• Ability to work flexibly, including occasional overnight stays away from home.
• Streetworks certification
• CSCS card
• Confined Space Entry Controller certification (medium risk)
• First Aid at Work certification (3-day course)

Responsibilities

• Install, calibrate, and maintain equipment onsite with precision and attention to detail, ensuring all work meets stringent quality standards
• Diagnose technical faults and implement effective solutions with minimal supervision, demonstrating strong analytical and troubleshooting capabilities
• Conduct routine maintenance visits and preventative inspections to maximise equipment performance and customer satisfaction
• Work safely and effectively in confined spaces and challenging environments, adhering rigorously to health and safety protocols
• Communicate professionally and empathetically with customers, providing clear explanations of work undertaken and building long-term relationships
• Mentor and support junior technicians, sharing knowledge and best practices to foster team development
• Maintain comprehensive records of all work completed, including detailed reports and recommendations for future servicing
• Travel flexibly across the designated regions, occasionally staying away from home when required

Skills

Hands-on engineering skills

Customer service

Diagnose and troubleshoot

Communication

Time management

Education

Streetworks certification

CSCS card

Confined Space Entry Controller certification

First Aid at Work

Full UK driving licence

Job description

Field Service Technician
East Sussex
Permanent - Full time (47.5 hours)
Competitive salary, enhanced overtime rates + benefits

We are excited to announce we are recruiting a experienced and dedicated Field Service Technician to join our growing team across Rochford, Essex, Huntingdon, and Peterborough. In this pivotal role, you will be responsible for the installation, calibration, maintenance, and repair of sophisticated equipment at customer sites throughout the southern region. You will work both independently and as part of a team, delivering outstanding customer service. This is an excellent opportunity for you to develop your career with a forward-thinking organisation.

More about the role:

• Install, calibrate, and maintain equipment onsite with precision and attention to detail, ensuring all work meets stringent quality standards
• Diagnose technical faults and implement effective solutions with minimal supervision, demonstrating strong analytical and troubleshooting capabilities
• Conduct routine maintenance visits and preventative inspections to maximise equipment performance and customer satisfaction
• Work safely and effectively in confined spaces and challenging environments, adhering rigorously to health and safety protocols
• Communicate professionally and empathetically with customers, providing clear explanations of work undertaken and building long-term relationships
• Mentor and support junior technicians, sharing knowledge and best practices to foster team development
• Maintain comprehensive records of all work completed, including detailed reports and recommendations for future servicing
• Travel flexibly across the designated regions, occasionally staying away from home when required

Qualifications

About you:

• Proven experience in field service, equipment maintenance, or a related technical discipline
• Strong hands-on, practical skills with the ability to diagnose and resolve technical problems efficiently
• Excellent organisational and time management abilities, with capacity to manage multiple priorities
• Professional communication and people skills, with a genuine commitment to customer satisfaction
• Full clean UK driving licence
• Comfortable working outdoors in all weather conditions and in confined spaces
• Ability to work flexibly, including occasional overnight stays away from home
• Streetworks certification
• CSCS (Construction Skills Certification Scheme) card
• Confined Space Entry Controller certification (medium risk)
• First Aid at Work certification (3-day course)

Additional Information

What we can offer you:

• Enhanced maternity,paternity and adoption pay and leave
• Company pension
• Life assurance scheme (x4 salary)
• Medicare Cash Plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants
• Refer a friend scheme
• Employee assistance programme (access to GP appointments and mental health support)
• Competitive annual leave plus bank holidays
• Training and career progression opportunities

About us:

At Adler and Allan Group, we're not just a company – we're environmental champions committed to protecting our planet while helping businesses thrive. We're a diverse, dynamic team dedicated to providing top-tier environmental, energy and water infrastructure services across the UK. Our mission is clear: safeguarding the environment, minimising operational disruptions, and supporting sustainability goals for our valued clients.

Adler and Allan are committed to fostering diversity and inclusion in our workplace. We proudly embrace equal opportunities for all applicants, regardless of race, colour, religion, sex, sexual orientation, gender identity or national origin. If you require any support with your application, whatever the circumstance, please let us know.