Field Service Technician

ZipRecruiter; Cambridge; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Technician to join their team. This role involves traveling to customer sites to install, calibrate, and repair state-of-the-art measuring machines. The ideal candidate will demonstrate exceptional troubleshooting skills and a customer-centric approach, ensuring the highest level of service and support. With extensive training provided, you will have the opportunity to grow your skills in a dynamic environment. Join a supportive and innovative company that values personal accountability and integrity while offering attractive salaries and benefits. If you're passionate about technology and customer service, this is the perfect opportunity for you.

Benefits

Generous Health Insurance

401k Retirement Savings with Matching

Paid Leave

Training and Development Opportunities

Qualifications

• Experience in troubleshooting and repairing industrial machines is a plus.
• Strong mechanical and electrical skills are essential for this role.

Responsibilities

• Install, calibrate, and repair customer gaging equipment on-site.
• Provide operator training and maintain positive customer relationships.

Skills

Troubleshooting Skills

Mechanical Aptitude

Electrical Skills

Communication Skills

Time Management

Problem Solving

Education

Associate's Degree in Electronics/Robotics

Tools

Windows OS

C/C++ Programming

HTML

Job description

***This position is for Charlotte North Carolina / Southeast Region area candidates***

FIELD SERVICE TECHNICIAN

PURPOSE OF POSITION:

Wenzel America is looking for a Field Service Technician to service (install, calibrate and repair) coordinate measuring machines at customer sites in a professional, safe, cost-effective manner.

PRIMARY DUTIES & RESPONSIBILITIES:

1. Demonstrate strong and efficient troubleshooting skills on CMM’s utilizing mechanical and electronic aptitude.
2. Provide the highest level of customer service and timely responsiveness to all Wenzel customers.
3. Timely & accurate documentation of administrative paperwork & customer related requests.
4. The ability to work independently in a fast-paced and innovative environment.
5. Travel as necessary to fulfill these duties, approximately 80% of the time but could be as much as 100% at peak times. Travel is within 450 miles from your home, sometimes required to travel outside of your home territory by plane as required.
6. Travel duties include driving/flying to and from customer sites, airports and other locations to perform job duties.
7. Excellent communication and service aptitude is a must.

EDUCATION & EXPERIENCE:

Education/Experience – this is helpful but not mandatory at this time if all other requirements are met.

1. Associate's degree in electronics/robotics either military or vocational is a plus, above average computer skills a PLUS.
2. Previous experience installing, troubleshooting, repairing industrial machines and computer systems a PLUS.
3. Previous CMM installation and troubleshooting experience is a PLUS.
4. Experience troubleshooting Windows OS, and programming such as C, C++, HTML a PLUS.

KEY RESPONSIBILITIES:

1. Install, maintain, calibrate and repair customers' gaging equipment, predominantly at customer’s site.
2. Provide operator training on the equipment with training on use, safety as well as basic maintenance.
3. Maintain/develop positive customer relationships.
4. Provide recommendations to customers about the repair/replacement of their machine and its components.
5. Provide customer feedback for sales leads for equipment, software, maintenance contracts, etc.
6. Submit expense and service reports by date/time required weekly according to company policy.
7. Provide in-house phone support as needed.
8. Support in-office work activities such as rebuilding machines and assisting with packaging/shipping as needed.

RELATIONSHIPS:

1. Report directly to Service Manager.
2. Work closely with internal service personnel and communicate frequently with other service engineers and office staff to facilitate scheduling, billing, and completion of jobs.
3. Work with customers (typically quality tech or quality manager), Reps, Sales, Software, Electrical and Mechanical Engineering along with shop personnel.

MEASURES OF PERFORMANCE:

1. Overall product knowledge.
2. Utilization rate.
3. Customer feedback.
4. Continuous improvement suggestions to customer’s processes/products.

BACKGROUND AND SKILL:

Broad background in a variety of skills is needed; Mechanical, electrical and computer skills. The ability to be highly adaptable and flexible in dealing with the variety of different control systems and computer systems used in the customer’s facility. Effectively perform time management with minimal supervision and the ability to communicate well in an outside training environment.

PERSONAL TRAIT PROFILE:

1. Customer centric focus.
2. Effective verbal and written communication skills.
3. Ability to identify, analyze, solve and prevent problems.
4. Ability to work effectively within cross-functional teams.
5. Personal accountability, integrity and results.
6. Creativity and passion for continuous learning.

Substantial training will be provided to all technicians before being sent out on their own with customers.

WENZEL America provides a supportive and caring work environment consistent with the values of a family company. All positions enjoy attractive salaries, paid leave, generous health insurance and 401k retirement savings benefits matching up to 4%.

If you are interested in this position, please send your resume to [e-mail].

Take a look at our web site: www.wenzelamerica.com.

Company Description: Our name stands for the highest precision, reliability and the latest technology. As a manufacturer of measuring machines, we are experts in the fields of coordinate measuring machines, optical high-speed scanning and computed tomography. Since we are a family-owned company, we have a unique view on customer support which provides you with the best, personal support you can get from a global player – we may think globally but we act locally!