Field Service Technician

Bailies Coffee Roasters; Bristol; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading coffee company is seeking a Field Service Technician to maintain high-performance coffee equipment across the UK. This hands-on role involves installing and servicing espresso machines, providing on-site training, and ensuring outstanding customer care while working independently in the field. The right candidate will exhibit exceptional technical skills, a passion for coffee, and a commitment to excellent customer service.

Benefits

Company vehicle and tools provided

Full training provided

23 days holiday + 8 bank holidays

Company pension scheme

Progression routes into workshop or specialist roles

Excellent coffee every day

Qualifications

• Experience in mechanical/electrical repair of coffee or similar equipment.
• Full, clean UK driving licence required.
• Passion for coffee and customer experience valued.

Responsibilities

• Install, service and repair espresso machines and grinders.
• Diagnose faults and perform preventative maintenance.
• Provide barista training and keep service records updated.

Skills

Mechanical repair skills

Electrical repair skills

Problem-solving

Communication

Time management

Customer care

Barista knowledge

Job description

We’re looking for a Field Service Technician to help us keep the UK’s best coffee flowing.

At Extract Coffee Roasters, we build, maintain and repair high-performance coffee equipment for some of the country’s most respected cafés, restaurants and hospitality venues.

In this hands-on role, you’ll install espresso machines, diagnose faults, carry out servicing, and support baristas with on-site training — all while delivering outstanding customer care. You’ll work independently in the field, solving technical problems with confidence and care, backed by a brilliant technical team and workshop in Bristol.

At Extract, we work at the cutting edge of coffee technology — you’ll contribute to exciting custom machine projects and support the launch of new equipment from top manufacturers.

While most work happens during the day, some repairs and installations may fall outside standard hours. You’ll need to be flexible from time to time — including participation in a shared on-call rota.

You’ll need excellent customer-facing skills, the ability to think on your feet, and the drive to get things working again – always with empathy, curiosity and care.

What you’ll do:

• Install, service and repair espresso machines, grinders and brewers at customer sites
• Diagnose faults and carry out accurate, efficient repairs
• Perform preventative maintenance and calibration
• Provide basic barista training and machine care advice
• Support call-outs and emergency repairs as part of an on-call rota
• Keep clear service records and update job progress through our CRM
• Act as an ambassador for Extract’s quality and values

What you’ll bring:

• Solid hands-on mechanical/electrical repair skills (coffee or similar equipment)
• A logical approach to problem solving and fault diagnosis
• Strong communication and time management
• A full, clean UK driving licence
• Confidence managing your time and stocks of spares effectively
• A passion for coffee and commitment to customer experience
• Barista knowledge or experience is a bonus, but not essential
• A human approach — you value kindness, integrity and collaboration as much as technical skill
• Company vehicle, tools and full training provided
• 23 days holiday + 8 bank holidays (additional days for long service)
• Company Pension scheme
• Progression routes into workshop or specialist roles
• Excellent coffee, every day

We value the human qualities that make great teams work: empathy, integrity, curiosity and optimism. These shape how we support each other, how we show up for our customers, and how we grow together.

Coffee-based experience?

Coffee industry experience is beneficial but not essential as full training is provided. We welcome applicants from a range of technical backgrounds.

You’ll be mentored by some of the best technicians in the business and supported by a skilled, values-driven team that believes in kindness, integrity and learning from each other.