Trainee - Field Service Technician

Bailies Coffee Roasters; Bristol; On-site; GBP 25,000 - 30,000; Full time

Job summary

Bailies Coffee Roasters is seeking a Trainee Field Service Technician to support the maintenance and repair of high-performance coffee equipment. This hands-on role offers robust training and mentorship, perfect for those eager to learn about coffee technology in a supportive team environment.

Benefits

Company vehicle, tools and full training provided

23 days’ holiday + 8 bank holidays

Company pension scheme

Excellent coffee, every day

Qualifications

• Practical mindset with hands-on experience or interest in mechanics, electrics, or similar trades.
• Great communication and people skills.
• Confidence managing your time and staying organised.

Responsibilities

• Install, service and repair espresso machines, grinders and brewers at customer sites.
• Diagnose faults and carry out accurate, efficient repairs.
• Provide basic barista training and machine care advice.

Skills

Great communication and people skills

Logical approach to problem-solving

Practical mindset

Passion for coffee

Education

Training or qualifications in mechanics or electrics

Job description

We’re looking for a Trainee Field Service Technician to help us keep the UK’s best coffee flowing.

At Extract Coffee Roasters, we build, maintain and repair high-performance coffee equipment for some of the country’s most respected cafés, restaurants and hospitality venues.

You don’t need experience working with coffee machines — just a practical mindset, a love of learning, and real enthusiasm for coffee. If you have any mechanical or electrical training or hands-on experience, that’s a big plus. You’ll receive full training, mentorship and support from our expert technicians, and work alongside a brilliant team based at our Bristol HQ.

In this hands-on role, you’ll learn how to install espresso machines, diagnose faults, carry out servicing, and support baristas with on-site training — all while delivering outstanding customer care. You’ll gain confidence working independently in the field, backed by a skilled workshop and support network.

At Extract, we work at the cutting edge of coffee technology — and as your skills grow, you’ll have the opportunity to get involved in exciting machine customisation projects and help launch new equipment from top manufacturers.

While most work happens during the day, some repairs and installations may fall outside standard hours. We’ll need a bit of flexibility from time to time — including participation in a shared on-call rota once you’re fully trained.

You’ll need great people skills, the ability to think on your feet, and a willingness to learn — always with empathy, curiosity and care.

What you’ll do (once trained):

• Install, service and repair espresso machines, grinders and brewers at customer sites
• Diagnose faults and carry out accurate, efficient repairs
• Perform preventative maintenance and calibration
• Provide basic barista training and machine care advice
• Support call-outs and emergency repairs as part of an on-call rota
• Keep clear service records and update job progress through our CRM
• Act as an ambassador for Extract’s quality and values

What you’ll bring:

• A practical mindset with hands-on experience or interest in mechanics, electrics, or similar trades (training or qualifications are a bonus)
• Great communication and people skills
• A logical approach to problem-solving
• A full, clean UK driving licence
• Confidence managing your time and staying organised
• A passion for coffee and commitment to great customer experiences
• A human approach — you value kindness, integrity and collaboration as much as technical skill
• Company vehicle, tools and full training provided
• 23 days’ holiday + 8 bank holidays (additional days for long service)
• Company pension scheme
• Progression routes into senior field or workshop roles
• Excellent coffee, every day

We value the human qualities that make great teams work: empathy, integrity, curiosity and optimism. These shape how we support each other, how we show up for our customers, and how we grow together.

No technical experience required — just a desire to learn.

You’ll be mentored by some of the best technicians in the business and supported by a skilled, values-driven team that believes in kindness, integrity and learning from each other.