Field Service & Technical Support Engineer

AIXTRON SE; Swavesey; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

Travel opportunities

Progressive training and development

Job summary

AIXTRON SE is seeking a Field Service & Technical Support Engineer to manage global MOCVD system installations and provide expert on-site and remote support for customers.

You will travel up to 50% internationally, work in hybrid mode, and contribute to training, documentation, and product improvements, leveraging 3+ years of automation and electro-mechanical experience.

Qualifications

• Degree or equivalent in electrical, electronic, or mechanical engineering.
• At least 3 years' practical experience with automated systems and electro-mechanical components.
• Experience with vacuum, pneumatic, semiconductor processes preferred.
• Fluent in English; another European language is a plus.
• Ability to work independently on customer sites and travel internationally.

Responsibilities

• Lead global MOCVD system installations at customer locations.
• Perform routine inspections, servicing, and upgrades on installed equipment.
• Provide remote technical support and guidance to customers and engineers.
• Contribute to training programs and develop work instructions.
• Collaborate with engineering and production for product improvements.
• Support equipment testing and final system validation.
• Adhere to safety standards and participate in safety training.

Skills

Field service

Customer support

Electrical engineering

Mechanical engineering

Troubleshooting

Documentation

MS Office

English proficiency

Education

Degree in electrical/electronic/mechanical engineering

Tools

MOCVD systems

Vacuum systems

Control software

Job description

Field Service & Technical Support Engineer

Swavesey, United Kingdom // Engineering // With Professional Experience

AIXTRON is a world leading manufacturer of semiconductor equipment and the AIXTRON Ltd facility in Cambridgeshire manufactures key MOCVD (Metal Organic Chemical Vapour Deposition) systems for the Group. Our MOCVD systems are used to produce (opto) electronics for 5G, fibre communications, AI, lasers, LEDs for displays and power electronics for electric vehicles and chargers.

At AIXTRON you will benefit from a very strong work-life balance with hybrid working, a flexible working environment, as well as great development opportunities!

Your responsibilities:

• Lead global MOCVD systems installations at customer locations, ensuring smooth execution through thorough preparation and planning. Provide daily progress updates, final installation reports, and proactively follow-up with customers, including the resolution of open issues.
• Perform routine inspections, servicing, troubleshooting and system upgrades on installed MOCVD equipment at customer facilities.
• Provide remote technical support, offering expert guidance to customers and AIXTRON engineers.
• Contribute to customer and internal training programs, assisting in the development of regional field service engineers. Responsibilities include creating detailed work instructions and technical documentation.
• Collaborate cross-functionally with engineering and production teams to provide in-depth feedback on current and prototype systems and components, driving product improvements, improved testing and validation processes and ongoing innovation.
• Support equipment testing and final system validation at AIXTRON facilities, ensuring all systems meet performance standards ahead of customer acceptance evaluations.
• Responsible for adhering to standards that AIXTRON Ltd set to ensure safety at work, which includes following procedures, handling machinery and substances correctly, and participating in any safety training required. You will find the core Health and Safety responsibilities in the Health and Safety System Overview document.

Your profile:

• Degree / HND / HNC (or equivalent) in electrical, electronic or mechanical engineering disciplines.
• Require at least 3 years practical experience with automated systems, in particular with mechanical/electro-mechanical components, electrical circuits, control systems and software.
• Preference for candidates with experience in vacuum, pneumatic, semiconductor process.
• Fluent in English. Being able to speak a European language (eg. German) would be an advantage.
• Able to work independently on site with customers, be adaptable and resourceful at problem solving whilst under pressure.
• Capable of and interested by learning new technology in a short time.
• Computer literate and proficient with Microsoft Office.

Working Conditions / Environment:

• Role based role at AIXTRON Ltd
• Requires frequent (up to 50%) international travel to customer sites around the world, as well as visits to AIXTRON's corporate headquarters in Germany
• 30 days annual leave
• Flexible working hours and hybrid working
• Progressive training and development strategy