Field Service Manager EMEA & APAC

Azenta Life Sciences; Greater Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Manager to oversee operations across EMEA and APAC. In this pivotal role, you will coordinate technical support activities, ensuring top-notch service delivery while leading a talented team. Your expertise in managing customer relationships and optimizing processes will be crucial as you drive initiatives that enhance service quality. With regular travel and a commitment to innovation, this position offers an exciting opportunity to make a significant impact in the life sciences sector.

Qualifications

• Significant experience in field service and managing teams.
• In-depth understanding of life sciences and technical systems.

Responsibilities

• Manage technical and administrative support for installations and repairs.
• Build and lead a team of field service specialists.
• Develop strategies for customer relationships and service delivery.

Skills

Field Service Management

Team Leadership

Technical Problem Solving

Communication Skills

Customer Relationship Management

Process Improvement

Education

Bachelor's Degree

Advanced Degree

Job description

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As Field Service Manager for EMEA and APAC you will manage the coordination of technical and administrative support activities including installation, repair, preventive maintenance, and engineering change upgrades to be performed at client sites. You always ensure this through adequate reporting management and system maintenance, excellent communication with external customers and internal specialists as well as a keen sense for efficient processes and a fascination for technology. Your working location will be Manchester, UK, with regular business travel both nationally and internationally.

What You’ll Do…

• Work with the Global Service leadership team to identify and drive key initiatives, processes, tools and programs to build our business.
• Build, lead and develop a team of approximately 30 field service specialists and team leaders, including personnel scheduling to respond to critical situations.
• Cross-functional collaboration to support the lifecycle of a product from sales to engineering to product management.
• Maintain communication with quality and design management and specialists in resolving technical problems and/or escalating problems in order to remain focused on delivering world class service to the customer.
• Responsibility for creating trusting and successful customer relationships among employees.
• Meeting profit targets and avoiding losses.
• Work with service leaders to manage headcount and team structure to implement scalable solutions.
• Defining the service strategy in the region based on the product line (direct sales/ distribution partners/ cooperation partners/ third party providers).
• Personal contact with key customers through direct involvement in business transactions. This is supported by the development of strategies to close business quickly in the regions.
• Prioritizing the investment of resources and services with the customer.
• Ensure adequate records and systems are maintained.
  
  
  

What you will Bring…

• Bachelor’s or advanced degree with significant experience necessary to possess an in-depth understanding of the technologies, functions, business, industry, and the Company.
• Minimum 4 years of experience, preferably in field service and leading a team of Field Service Engineers
• Industry experience in life science, automation, medical device, or pharma related industry is a plus
• Possess a comprehensive technical knowledge of the function, business, and/or department being managed, along with developing managerial skills necessary to successfully manage a department.
• Exceptional interpersonal skills with the ability to provide compassionate, empathetic responses and solutions to complex problems.
• Ability to independently provide accurate resolutions to a variety of problems.
• Highly proficient in verbal communications, including strong written and phone skills.
• A natural interest in mechanical and technical systems.
• Ability to translate complex ideas into easily understood descriptions.
• Business language is English. Other language skills (French, German, Japanese, Chinese) are an advantage.
  
  
  

Working Conditions/ Schedule

• Site-based in Manchester with occasional travel up to 50% both domestically and internationally as needed
  
  
  

Azenta Life Sciences is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer.

• As an Equal Opportunity Employer, we do our utmost to ensure that there is no discrimination or bias against anyone applying for a job or in any phase of employment for reasons related to race, color, religion, gender, national origin or ancestry, age, disability, veteran status, military service, sexual orientation, genetic information, or gender identity.
  
  
  

We welcome and value diversity, to ensure that our work benefits from a broad range of viewpoints and perspectives. Our growing global reach gives us the opportunity to bring to our business an even richer diversity of experiences and capabilities. For assistance in the application process, please reach out to [e-mail] or call [phone]. Review EEO Poster Know Your Rights: WOrkplace Discrimination is Illegal (dol.gov)

Azenta Life Sciences participates in E-Verify, and will provide the United States Federal Government with your form I-9 information to confirm you are authorized to work in the United States. For more information, please visit E-Verify at www.dhs.gov/E-Verify. E-Verify is a registered trademark of the U.S. Department of Homeland Security.

• The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
  
  
  

41 CFR 60-1.35(c)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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