Field Service Manager

Argus Vision B.V.; York; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Field Service Manager to lead operations and ensure exceptional service delivery. This role offers the opportunity to mentor a dedicated team, drive operational improvements, and strengthen client relationships. You will play a vital role in enhancing efficiency and productivity while applying your in-depth knowledge of industry processes. Join a rapidly expanding business that values career progression and professional development, and work with innovative technologies in a supportive environment. If you are passionate about service excellence and operational improvement, this is the perfect opportunity for you.

Benefits

Competitive salary and benefits package

Opportunities for career progression

Supportive work environment

Access to industry-leading equipment

Qualifications

• Proven experience in Service Management or Aftersales in relevant industries.
• Strong leadership skills to develop and inspire teams.

Responsibilities

• Overseeing the service function and ensuring exceptional customer experiences.
• Leading and motivating the team to align with business goals.

Skills

Service Management

Leadership

Communication

Problem-solving

Customer-focused approach

Job description

An experienced leader with a background in packaging, labels, corrugated manufacturing, or OEM manufacturing is sought for the role of Field Service Manager. This position offers an exciting opportunity to oversee operations, lead a dedicated team, and ensure outstanding service delivery! The successful candidate will play a key role in driving operational improvements, strengthening client relationships, and contributing to the ongoing growth of the business.

Role Responsibilities

The Field Service Manager will be responsible for overseeing the service function, ensuring exceptional customer experiences and optimising team performance.

Key duties include:

• Leading, mentoring, and motivating the team to align with business goals and deliver outstanding service.
• Developing and implementing strategies to enhance efficiency, productivity, and quality.
• Acting as the primary point of contact for clients, providing expert guidance and resolving technical challenges.
• Identifying opportunities to improve workflows, boost performance, and drive continuous improvement.
• Analysing operational data and customer feedback to provide valuable insights to senior leadership.
• Applying in-depth knowledge of technical processes to ensure high-quality service delivery and support to customers.

The ideal candidate will have

• Proven experience in Service Management or Aftersales within packaging, labels, corrugated manufacturing, or OEM manufacturing.
• Strong leadership skills with the ability to develop and inspire high-performing teams.
• Commercial awareness and confidence in upselling services where beneficial to customers.
• Excellent communication and problem-solving abilities, with a customer-focused approach.
• In-depth knowledge of industry machinery, processes, and best practices.
• A results-driven mindset with a passion for service excellence and operational improvement.

Benefits & Opportunities

• Competitive salary and benefits package.
• A rapidly expanding business with a growing international presence.
• Opportunities for career progression and professional development.
• A supportive and collaborative work environment.
• The chance to work with industry-leading equipment and innovative technologies.