Field Service Manager

JR United Kingdom; Gloucester; On-site; GBP 35,000 - 55,000; Full time

Job summary

A leading company in the lift market is seeking a Field Service Manager to lead a team of skilled Lift Engineers. This role emphasizes operational excellence, team leadership, and customer service to drive business success and uphold safety standards. The position offers a competitive salary, a range of benefits including a company vehicle, and the opportunity to work in an inclusive environment.

Benefits

Profit Share Bonus Scheme

Holiday scheme to buy extra days’ annual leave

Pension Scheme with matched contribution

SimplyHealth Cash Plan for health costs

Life Assurance Scheme

Company Benefits Discount Rewards Scheme

Employee Assistance Programme

Enhanced maternity and paternity provision

Free parking

Company Vehicle or Car Allowance

Qualifications

• Previous experience in lift industry or similar service industry.
• Relevant technical or management qualifications desirable.
• Experience as a Field Service Manager or Lift Service Manager.

Responsibilities

• Plan and manage Lift Engineer workloads.
• Ensure compliance with Health and Safety procedures.
• Maintain customer relationships and address queries.

Skills

Leadership

Compliance with Health and Safety

Customer Relationship Management

Education

NVQ Level 3 in Lift Engineering

NVQ Level 4 in Lift Engineering

Job description

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Field Service Manager Jobs in Brackley at Stannah - Join Our Team!

Stannah is a proud leader of the global lift market. We are focused on the future; keeping our products at the cutting edge of safety and innovation. Evolving to meet the ever-changing demands the world presents.

As the Field Service Manager, you will play a pivotal role in driving operational excellence and exceeding business goals.

Day to day, you'll lead a team of skilled Lift Engineers working on industrial lifts. Guiding them towards successfully achieving our Business Plan targets for Planned Preventative Maintenance (PPM), LOLER defects, and call-outs within our branch's designated area.

You'll have the opportunity to shape and inspire your team. Ensuring that they consistently deliver exceptional service that aligns with our company values and Health and Safety standards.

This job is a great opportunity for an experienced Lift Manager or Lift Engineer looking to progress into a management role.

The successful candidate will be based from our Brackley Service Branch, however, travel throughout the South Midlands & Home Counties is to be expected therefore a full UK driving licence is essential.

You will receive a competitive salary and benefits package which includes a company car/car allowance

Job Responsibilities:

• Efficiently plan Lift Engineer workloads
• Manage absence, performance, and appraisals for the team.
• Ensure compliance with all Health and Safety procedures. Conduct risk assessments and method statements
• Carry out regular site monitoring
• Maintain relationships with customers, addressing any queries and complaints
• Maintain credit control logs and CRM

Job Requirements:

• Previous experience working within the lift industry or similar service industry with transferable skills is essential
• Relevant technical or management qualifications would be desirable
• NVQ Level 3 / NVQ Level 4 in Lift Engineering

This Lift Manager job would be suitable for someone who has previously worked as a Field Service Manager, Lift Service Manager, Lift Repair Manager, Lift Service Supervisor or similar.

Company Information:

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands-on role in running the business. Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities. We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect.

Our employees are the heart of our business. We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

Benefits Include:

• Competitive Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision
• Free parking
• Company Vehicle or Car Allowance

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.