Field Service Helpdesk Specialist

JobsTrackR; East Midlands; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Career development

Training provided

Job summary

JobsTrackR is seeking a Field Service Helpdesk Specialist to join our remote team in the UK East Midlands. This permanent, full-time role offers a competitive salary and the opportunity to support customers across the UK.

You will be the first point of contact for technical service requests, resolving issues where possible and coordinating field engineers when on-site support is needed. Training and career development opportunities are provided.

Qualifications

• Experience in a helpdesk, service desk or technical support role.
• Strong problem-solving and customer communication skills.
• Confident using ticketing systems plus prioritising multiple tasks.

Responsibilities

• Log and prioritise incoming calls, emails and service tickets.
• Guide customers through initial troubleshooting and escalate complex issues.
• Schedule engineers, monitor job progress and keep customers updated.
• Maintain accurate records in the service management system.
• Help improve support processes and documentation.

Skills

Helpdesk experience

Customer communication

Prioritization

Tools

Zendesk

ServiceNow

Job description

Field Service Helpdesk Specialist

Remote (WFH) (East Midlands) Full-time, permanent Competitive salary

We’re recruiting a Field Service Helpdesk Specialist for an established equipment supplier supporting customers across the UK. You’ll be the first point of contact for technical service requests, resolving issues where possible and coordinating field engineers when on-site support is needed.

What you’ll do

• Log and prioritise incoming calls, emails and service tickets.
• Guide customers through initial troubleshooting and elevate complex issues.
• Schedule engineers, monitor job progress and keep customers updated.
• Maintain accurate records in the service management system.
• Help improve support processes and documentation.

What we’re looking for

You’ll have experience in a helpdesk, service desk or technical support role, along with strong problem-solving and customer communication skills. You should be confident using ticketing systems, managing competing priorities and working independently in a remote role.

Experience supporting field engineers or equipment used in retail environments would be an advantage.

The role offers training, career development and support for relevant professional qualifications.