Field Service Engineer - Warrington

nGeneration Limited; Warrington; On-site; GBP 28,000; Full time

Job summary

An established industry player is looking for a dedicated Field Service Engineer to join their team in Warrington. This full-time role involves providing on-site support for a variety of electronic devices in the retail and hospitality sectors. You'll be responsible for troubleshooting hardware and software issues, conducting installations, and ensuring minimal downtime for clients. With a commitment to employee development and a supportive work environment, this company offers training opportunities and a range of benefits, including a company van and generous annual leave. If you have a passion for technology and excellent client-facing skills, this opportunity is perfect for you.

Benefits

Company van and fuel card

Training opportunities

28 days annual leave

Company events and team activities

Qualifications

• Experience in installing and troubleshooting electronic devices.
• Prior background in IT Technical Support is desirable.

Responsibilities

• Conduct daily visits for break-fix and maintenance of EPoS equipment.
• Troubleshoot and resolve technical hardware or software issues.

Skills

Fault-finding hardware

Software applications troubleshooting

Client-facing skills

Technical support

EPoS equipment maintenance

Education

Experience in IT Technical Support

Electronic Equipment Installation

Tools

Wi-Fi devices

Data network cables

EPoS equipment

Job description

Join to apply for the Field Service Engineer - Warrington role at nGeneration Limited.

3 days ago Be among the first 25 applicants.

We are seeking a Field Service Engineer / Field Support Technician capable of fault-finding hardware and software applications and performing break-fix hardware repairs. Excellent client-facing skills are essential for this role, which involves supporting a range of technical services and hardware for the Retail and Hospitality Industry.

Locations Deployed

Warrington & surrounding area.

Duties

• Conduct daily visits to client locations for break-fix, installation, refurbishment, and maintenance of EPoS equipment, chip and pin devices, tablets, digital menu boards, media screens, kitchen management systems, routers, Wi-Fi, and other IT equipment.
• Travel to client sites to provide on-site equipment swap-outs, minimizing downtime.
• Set up Wi-Fi devices and troubleshoot data network cables on-site.
• Troubleshoot and resolve technical hardware or software issues, escalating when necessary.
• Document troubleshooting steps and actions, ensuring client sign-off before task completion.

Experience and Training

Experience in installing, supporting, and troubleshooting electronic devices is preferred. Prior experience in IT Technical Support, Electronic Equipment Installation, or similar environments is desirable. Additional EPoS training will be provided.

Requirements

• Full UK Manual Driver’s License.
• Willingness to travel nationwide, including overnight stays.

Salary and Hours

£27,057 per annum (including On-Call Supplement). Full-Time, Permanent role with 13-hour shifts on a 3 days on / 3 days off rota, including weekends and bank holidays.

Benefits

• Company van and fuel card.
• Training opportunities.
• 28 days annual leave.
• Company events and team activities.

Company Overview

nGeneration has over 22 years of supporting the retail and hospitality sectors across the UK, with a state-of-the-art HQ in Tipton, Midlands, dedicated to repairs, support, staging, and warehousing.