Field Service Engineer – Valveforce

The Force Group Ltd; Metropolitan Borough of Solihull; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Company van

Company phone

Job summary

The Force Group Ltd is seeking a Field Service Engineer to provide aftersales/service support of industrial boilers, heat exchangers, industrial valves and controls within energy centres, plant rooms and industrial settings.

The role is full-time and permanent, with a company van and company phone provided, offering opportunities to grow alongside the business and develop cross-selling service packages for customers.

Qualifications

• Previous field service experience is preferred.
• Knowledge of valves, pumps, heat exchangers and controls is beneficial.
• Time served engineer or completed apprenticeship is required.
• Strong customer service and interpersonal skills are essential.

Responsibilities

• Carry out gas burner and boiler strip down work.
• Carry out PPM visits to ensure longevity of site equipment.
• Install, repair, overhaul and test a range of industrial and commercial valves.
• Complete site surveys for necessary works.
• Attend breakdowns and provide comprehensive job reports.
• Advise customers on basic checks to prevent faults.
• Develop long-term relationships with customers and cross-sell services.

Skills

Field service experience

Mechanical aptitude

Customer service

Electrical knowledge

Education

Time served engineer

Apprenticeship

Tools

Valves knowledge

Pumps experience

Heat exchangers

Controls

Job description

Field Service Engineer – ValveForce

As an exciting business looking to continue its growth strategy, The Force Group is looking for a Field service Engineer to provide clients with aftersales/service support of industrial boilers, heat exchangers, industrial valves and controls, packaged plant. Working within energy centres, plant rooms and industrial settings.

The Field Service Engineer role is to:

• Carry out gas burner and boiler strip down work
• Carry out PPM visits to help ensure longevity of site equipment
• Carry out onsite installations, repairs, overhaul & testing of a range of industrial and commercial valves – mechanical, pneumatic, electrical
• Complete site surveys (where required) for necessary works
• Attend breakdowns/call outs
• Completing comprehensive and professionally worded job reports
• Advise customers how to carry out basic checks to ensure faults are picked up quickly
• Look to develop the offering by cross selling across the group; valves, pumps, heat exchangers, controls and service packages
• Make customers aware of service package offerings by the company
• Provide support for technical and commercial enquiries
• Develop long term relationships with customers
• Champion the company as a customer facing representative
• Understand the product range and offer onsite technical advice to customer
• Liaising with other members of the team in different departments to offer the best outcome to the customer and grow the business
• Keep up to date with all relevant health and safety certifications

About You

• Previous experience in a similar field desirable
• Knowledgeable in the area of valves, pumps, heat exchangers, controls and service packages would be beneficial but not essential
• Time served engineer or completed apprenticeship
• Mechanical bias
• Electrical experience desirable
• Strong customer service, analytical and interpersonal skills
• Excellent organisational and multitasking abilities
• Keen interest in learning new skills
• Detail-oriented
• Great active listening skills

The Job

• Full time / permanent
• Salary based on experience
• 22 days holiday
• Pension scheme
• Field service role
• Company van included
• Company phone

Company Snapshot

• The Force Group – Manufacturing and distribution group of businesses
• Down-to-earth and approachable management
• Ambitious plans to grow allowing the individual to develop new skills and take on growing responsibility
• Offer long-term careers and future prospects

We Expect You To

• Interested in learning new skills and want to learn
• Work safely and to respect the safety of others
• Treat everyone you meet with respect and dignity
• Deliver superior service to our customers
• Stride to succeed in everything you do

You Will Receive

• Competitive wages dependant on experience
• Fair treatment based on an individual performance free from discrimination
• Recognition of high performance
• Clear career paths and excellent training
• An enabling and supportive work environment

Please note

recruitment consultants will not be considered or welcome.

Industry

• Industrial Machinery Manufacturing

Employment Type

• Full time