Field Service Engineer - UK

TN United Kingdom; United Kingdom; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in women's healthcare is seeking a dedicated Field Service Engineer to join their team. In this role, you will be responsible for servicing, repairing, and installing a range of medical devices that support women's health. Your expertise will ensure that clients receive optimal support and guidance, enhancing their experience with innovative healthcare solutions. With a focus on customer service, you will travel across Europe, providing essential technical support while collaborating with a dynamic team. If you're passionate about making a difference in healthcare, this opportunity is perfect for you.

Qualifications

• Over 5 years of experience in a similar role, preferably in IVD or lab tech.
• Strong communication and collaboration skills are essential.

Responsibilities

• Providing timely service, repair, and installation of medical devices.
• Traveling across Europe to support clients and enhance their experience.

Skills

Customer service orientation

Analytical skills for diagnosing product issues

Strong diplomatic communication

Solution-oriented with business understanding

Ability to handle multiple cases

Education

Diploma in technical or medico-technician field

Tools

CRM systems

RMA processes

Job description

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EU work permit required:

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Job Reference:

4c90624e210a

Job Views:

11

Posted:

26.04.2025

Expiry Date:

10.06.2025

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Job Description:

CooperSurgical is a leading fertility and women's healthcare company dedicated to supporting women, babies, and families during critical healthcare moments. We innovate in assisted reproductive technology and genomic solutions, offering over 600 medical devices for women's healthcare providers, including testing and treatment options.

As a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO), headquartered in Trumbull, CT, CooperSurgical produces and markets a broad range of products for women's healthcare professionals. More information can be found at our website.

The role of Field Service Engineer (FSE) involves repairing, servicing, and installing products within the CooperSurgical portfolio, ensuring optimal service for our clients.

You will be motivated by helping customers properly use our products and enjoy engaging with diverse clients facing various challenges related to our products or other complex issues.

Initially, you will undergo intensive training, including shadowing peers across EMEA, which requires travel. You will always have colleagues available via phone to assist.

The FSE role is crucial for our customers and the ongoing success of CooperSurgical.

Your key responsibilities include:

• Providing timely and effective service, repair, and installation of products
• Supporting teammates and customers across France and other EMEA countries
• Enhancing customer experience
• Advising and guiding customers on product usage
• Traveling to labs/clinics across Europe and occasionally worldwide to service, repair, and install mechanical, electronic, and software medical devices
• Maintaining tools and spare equipment as per specifications
• Assisting other Field Service Engineers through cross-training and shadowing
• Participating in equipment setup for workshops, conferences, and trade shows, ensuring proper care and maintenance
• Following company systems and procedures, complying with local legislation
• Providing telephone technical support as needed and understanding FLS processes for coverage
• Managing travel arrangements to minimize downtime and costs

Minimum qualifications:

• Diploma in technical or medico-technician field
• Over 5 years of experience in a similar role, preferably in IVD or lab tech

Desired skills:

• Solution-oriented with business understanding
• Structured and systematic approach
• Strong diplomatic communication and collaboration skills
• Ability to navigate diverse client landscapes
• Excellent interpersonal and communication skills
• Customer service orientation
• Good understanding of CRM and RMA processes
• Analytical skills for diagnosing product issues
• Ability to handle multiple cases in a fast-paced environment calmly and organized