Field Service Engineer (Southampton)

Franke LLC; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading company is seeking a Field Service Engineer in the Southampton area to provide technical support and ensure customer satisfaction. The role includes managing stock levels, maintaining communication with customers, and adhering to technical standards. The ideal candidate will have 2 years experience in the coffee machine industry and strong analytical skills.

Benefits

Professional growth and development opportunities

Private Healthcare

25 days of holidays

Qualifications

• Minimum 2 years experience in coffee machine or vending industry.
• Ability to use phones and laptops.

Responsibilities

• Deliver quality technical support to customers.
• Manage stock levels and customer relations.
• Handle on-call weekend assistance.

Skills

Communication

Analysing

Prioritising

Job description

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Field Service Engineer (Southampton)

Location: London, GB

About Franke

We, the Franke company with its three divisions, are a world's leading supplier of products and services for domestic kitchens, the professional foodservice systems and the convenience store sector as well as for professional coffee making. With around 60 companies, we are at home on five continents. Over 8,000 employees constantly take on new perspectives to identify opportunities and turn them into inspiring, innovative solutions for tomorrow’s demands.

About the job

We're looking for a Service Engineer based in Southampton or surrounding areas . The Service Engineer role holds the responsibility for the technical support of our customers and resolution of ongoing issues when required. You will deliver a quality and reliable service to our customers and colleagues ensuring that reliability issues are dealt in a timely manner, and any issues with van stock or training needs will be reported back to the Head of Field Service.

Ensure agreed Franke UK Technical Standards and Processes are adhered to

On Call weekend rota for Engineer Technical Assistance and reactive calls (1 every 4 weekends)

Highlight Technical skills gap.

• Managing stock levels
• Managing customer relations at a site level
• Keeping up to date with all company admin and courses

Highlight issues where Account Support is required due to ongoing Customer Issues

Requirements

Ability to demonstrate an understanding and experience in remit of the Field Engineers role

• Minimum 2 years experience working in the coffee machine or vending industry
• Competent using phones and laptop

Excellent communications skills.

Personal integrity.

Analysing and prioritising.

Understand when to inform and when to escalate issues.

Any other ad hoc duties and responsibilities that arise on a day to day basis or over a period of time that falls in the remit of the role.

What we offer you

• Opportunity to work in a collaborative and innovative environment.
• Professional growth and development opportunities.
• Competitive salary and benefits package.
• Be part of a company committed to excellence and innovation.
• 25 days of holidays
• Private Healthcare for you, with the option to add partner and children

Important information for all executive search companies, headhunters and HR consultants

The Franke Group does not accept unsolicited support from headhunters and personnel consultants for our career opportunities. Any CV/resume vitae submitted to Franke or its employees by external recruitment agencies without a valid written recruitment agreement related to the position in question shall be deemed the sole property of our company. In the event that a candidate presented by an agency is hired in our company and there is no prior agreement, no fee will be paid.