Field Service Engineer

Marshall; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking Mobile Service Technicians to join their dynamic team. This role involves servicing transport refrigeration equipment and requires mechanical and electrical knowledge. Ideal candidates will be self-motivated, detail-oriented, and possess excellent communication skills. You'll receive full training, tools, and a company van to support your work across various locations. With a competitive salary, generous benefits including a contributory pension scheme, and opportunities for personal development, this position offers a rewarding career path in a supportive environment. Join a company that values its employees and promotes a diverse workplace.

Benefits

25 days' holiday

Contributory pension scheme

Life assurance

Product discounts

Work uniform

Health benefits

Qualifications

• GCSE level education with at least 3 grade C’s or above.
• Mechanical knowledge or experience preferred.

Responsibilities

• Service transport refrigeration units and maintain van stock.
• Ensure safety checks and customer service standards are met.

Skills

Mechanical knowledge

Electrical knowledge

Communication skills

IT literacy (Microsoft Office)

Attention to detail

Education

GCSE level or equivalent

Tools

PDA

Service van

Job description

Exciting new positions have opened up within Marshall Fleet Solutions (MFS) for Mobile Service Technicians, servicing transport refrigeration equipment.

We are looking for several Service Technicians working remotely covering set areas across Greater Manchester, Southampton, Hemel Hempstead/Bedford, South Coast, South Wales, South East/London, and Leeds. This would suit semi-skilled technicians and hobbyists with mechanical/electrical knowledge. Full training, van, and tools will be provided.

In addition to a highly competitive salary + overtime with benefit package, we offer a range of benefits including 25 days' holiday, a generous contributory pension scheme, life assurance, a wide range of product discounts, work uniform, and health benefits.

Details of role

• Servicing of vehicle powered & diesel engine road transport refrigeration units, calibrating and completing F-Gas certification (once qualified).
• Optimise and maintain engineer van stock to maintain and enhance service delivery to MFS customers.
• Ensure relevant safety checks are carried out on the company van daily.
• Maintain product and customer requirements knowledge to meet ISO9001 standards.
• Undertaking company training and self-development through the Certi-Tech certification process.
• To liaise with the central co-ordination team regarding job start and completion times, downtime, and overtime authorisation.
• Complete all relevant paperwork and online requirements enabling our central team and validation team to maintain a high standard of customer interface – keeping the customer informed.
• Perform other duties and projects which correspond to the general character of the position.
• Ensure adherence to company procedures in line with company policies, Health & Safety procedures, and ISO9001 standards.
• Service technicians may be supervised where applicable.
• Ensure customer service is a priority and conduct & corporate image (self, van, tools, spares) are first-rate.

Education:

• Educated to GCSE level or equivalent with at least 3 grade C’s or above.

Experience:

• Able to work on own initiative in a safe and professional manner maintaining customers' units and company property to the highest standards.
• Mechanical knowledge or experience would be preferable.

Knowledge and Skills:

• IT literate (Microsoft Office), PDA use.
• Excellent interpersonal and communication skills.
• Numerate, literate, methodical, systematic.
• Attention to detail and target driven.
• Punctuality and efficiency.

Additional local needs:

• Clean UK driving licence.
• Extensive travel required, including overnight stays and working on customer sites.
• Needs to be physically fit to perform required tasks.
• Weekend and some alternative shift patterns may be required in line with business demands.

Marshall Group is an Equal Opportunity Employer

Marshall Group is an equal opportunity employer and values a diverse and inclusive workplace. All qualified candidates will receive consideration for employment without regard to age, race, colour, religion, genetic information, sex, sexual orientation, gender identity, national origin, disability status, or any other characteristic protected by law.

Marshall is an independent, family-owned UK company with a diverse portfolio of businesses and a shared commitment to keeping our customers moving forward.

Whether that’s supporting global armed forces to deliver mission-critical activities, keeping the UK distribution industry on the road, creating new, sustainable communities where people can live and thrive, or developing the next generations of industry talent – we are incredibly proud to have been building extraordinary futures since 1909.

Headquartered in Cambridge, we currently employ around 2,000 people across locations in the UK, Northern Europe, North America, and the UAE.