Field Service Engineer - South West UK

Kinsley Power Systems; Gloucester; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in medical technology is seeking a dedicated Field Service Engineer to provide exceptional support for diagnostic systems across the South West of the UK. This role involves extensive travel, on-site installations, and troubleshooting of sophisticated medical devices. The ideal candidate will have a strong IT background, excellent problem-solving skills, and the ability to build positive relationships with customers. Join a dynamic team that values flexibility and adaptability in a rewarding environment where your contributions directly impact healthcare solutions.

Qualifications

• Ability to troubleshoot, test, repair, and service technical equipment.
• Good general IT knowledge and familiarity with Microsoft Operating Systems.

Responsibilities

• Provide professional onsite support for diagnostic and screening products.
• Manage installation, repair, maintenance, and calibration tasks.

Skills

IT Knowledge

Field Service Experience

Troubleshooting Skills

Mobile Tools Familiarity

Microsoft Office Proficiency

Physical Strength

Tools

Microsoft Operating Systems

Natus Software Platforms

Job description

Field Service Engineer - South West of UK

What is the Position?

Due to the retirement of one of our experienced field service engineers, a position is now available for a dedicated and conscientious candidate to join our team as a Field service engineer .

The role will require the candidate to provide field service support for software and device installation, device repair and calibration for a range of diagnostic medical systems throughout the South West area.

A successful candidate will be expected to travel extensively within theSouth West of UKregion, and possible other areas of the country as demands dictate. Overnight stay close to customer sites would be required at certain times.

This position is for40 Hours per week. With the ability to workflexible hoursand to adapt to changing work schedules, occasional overnight stays required.

About Natus

Natus Sensory is one of the world’s leading manufacturers in the field of medical technology. We deal with technically sophisticated products for the screening, detection, treatment, monitoring, and follow-up of health complaints. We offer a wide range of products ranging from hearing diagnostic systems for newborns to complete measuring devices for the neurological field to IT solutions for medical devices.

Skills Required

• Good general IT knowledge and knowledge of Microsoft Operating Systems
• Previous field service experience desirable butnot essential.
• Experience within Healthcare/Medical sector desirable but not essential.
• Ability to troubleshoot, test, repair, and service technical equipment.
• Familiarity with mobile tools and applications.
• Familiarity with Microsoft Office packages
• Comfortable lifting large loads as may be required to handle some heavy service equipment from time to time.

Job Responsibilities

• Provide professional onsite support for customers for Natus diagnostic and screening products.
• Provide front line support including installation, configuration, and fault finding / rectification on Natus software platforms.
• Manage all on site installation, repair, maintenance, and calibration tasks.
• Good time management skills to ensure customer issues are resolved in a timely and efficient manner.
• Promote Natus service products i.e., service contracts.
• Diagnose errors or technical problems and determine proper solutions.
• Produce timely and detailed service reports.
• Follow all company’s QMS procedures and protocols.
• Cooperate with technical team and share information across the organization.
• Understand customer requirements effectively and make appropriate recommendations.
• Build positive relationships with customers.
• Work with counterparts in UK sales to coordinate and prioritise customer support activity.