Field Service Engineer - South Region UK

Leidos; Luton; On-site; GBP 34,800 - 43,500; Full time

Job summary

Leidos is seeking a Field Service Technician to provide technical support and maintenance for x-ray and CT security systems across London airports. The role involves working independently, maintaining relationships with airport authorities, and managing complex technical challenges.

The ideal candidate will have extensive experience with security systems and must possess excellent communication skills. A full UK driving license and availability to travel are essential for this position.

Qualifications

• Strong communication skills, both verbal and written.
• Experience in security and detection systems.
• Hands-on experience with software maintenance and diagnostics.

Responsibilities

• Install, calibrate, and maintain x-ray and CT security systems.
• Coordinate planning of preventative maintenance services.
• Build and maintain relationships with internal stakeholders.

Skills

Excellent customer interface

Knowledge of complex digital and analog circuitry

Proficiency in Microsoft 365

Strong technical knowledge of x-ray and CT technologies

Education

NVQ Level 3, HNC, HND in Electronics, Electrical/Mechanical Engineering

Engineering graduate or military training in electronics

Tools

Salesforce Lightning

Test equipment (DVM, oscilloscope)

Job description

Field Service Technician – Home based, covering London airports predominantly

Permanent role ideal for candidates based near London (Berkshire, Hertfordshire, Beds/Bucks or nearby) within 2‑3 hours of Stansted, Luton or City. Works largely independently or with site‑based teams, providing technical support, installation, troubleshooting, maintenance and servicing of x‑ray and CT‑based security systems at customer sites. Handles complex products and problems, offers guidance to junior technicians, and maintains positive relationships with regional airports to ensure outstanding customer satisfaction.

Essential Duties And Responsibilities

Technical

• Install, calibrate, maintain, test, troubleshoot and repair x‑ray and CT security systems of a highly complex nature.

Time Management

• Coordinate planning and delivery of preventative maintenance services on various security search equipment.
• Achieve response times and resolution targets for corrective maintenance within KPIs and customer SLAs.

Data and Reporting

• Create, process and complete work orders accurately with correct timestamps in Salesforce Lightning.
• Record clear, concise information for business intelligence, contractual performance and compliance reporting.
• Submit maintenance reports and relay information to customers in a professional, commercially sensitive manner.

Communication

• Exhibit excellent customer interface, presentation and communication skills, both verbal and written.

Team Working

• Demonstrate a desire to produce high‑standard work and collaborate effectively within a small, successful team.

Cross‑Functional Working

• Build and maintain relationships with internal stakeholders to ensure project completion.

Health & Safety

• Follow and promote company safety policies and procedures.
• Use personal protective equipment and handle tools, test equipment and spare parts safely.
• Lift, manoeuvre or position items up to 16 kg unaided, with occasional heavier items using approved aids.
• Maintain personal responsibility, situational awareness and adherence to safety protocols when lone working.

Equality

• Fully understand and adhere to the company’s Equality Policy.

Company Values

• Act with pride in the Leidos brand, conducting oneself in line with corporate values and business ethics.

Requirements

• Excellent customer interface, presentation and communication skills, both verbal and written.
• Knowledge of complex digital and analog circuitry; Linux experience a plus.
• Knowledge of complex mechanical systems, familiarity with test equipment (DVM, oscilloscope) and experience with high‑voltage and x‑ray producing equipment.
• Team player able to prioritise, work under pressure, and perform multiple activities simultaneously.
• Proficiency in Microsoft 365 and IT systems, network & PLC diagnostics, specialised aviation security software platforms.
• Hands‑on experience with software maintenance, diagnostics and secure in‑field software upgrades.

Experience

• Experience in security and detection systems, aviation, and operating in a global environment.
• Experience within a field service environment in a directly applicable industry.
• Strong technical knowledge of x‑ray, CT technologies and company products.
• Exposure to automation, automotive manufacturing, aerospace manufacturing, mechanical/material handling, conveyor systems, pneumatics, hydraulics, robotics, control systems, electrical power systems.

Technical Qualifications

• NVQ Level 3, HNC, HND in Electronics, Electrical/Mechanical Engineering or equivalent (highly desirable).
• Engineering graduate or military training in electronics engineering technology (highly desirable).

Other

• Available to travel throughout the UK on short notice, work non‑standard hours, weekends, public holidays and overnight stays.
• UK driving licence required.
• 5‑year checkable UK work history required for airside passes.
• Work in challenging operational environments, including airports and secure facilities.
• Capability to lift and manually handle tools, test equipment, spare parts and system components up to 16 kg unaided.
• Frequent requirement to travel significant distances on foot between terminals, equipment locations and secure zones.
• Potential to work alone on customer sites, in restricted areas, or during out‑of‑hours maintenance windows.
• Access confined spaces, raised platforms, service pits or equipment rooms; maintain physical agility and comfort with varying environments.
• Prolonged kneeling, standing, bending, reaching and fine‑motor technical adjustments may be required.

Pay Range

£34,800.00 – £43,500.00 (general guideline only; does not guarantee compensation).

Commitment to Non‑Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.