Field Service Engineer (Small Tools)

Northampton Business Directory; Banbury; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading company in agricultural and groundcare machinery seeks a Field Service Engineer to maintain and repair equipment. The role involves customer interaction, technical troubleshooting, and adherence to safety standards, offering a competitive salary and various employee benefits.

Benefits

Bereavement leave

Free parking

Sick pay

Up to 26 days of holiday

Company van for work travel

Ongoing training and development

Qualifications

• Proven experience with garden, groundcare, or agricultural machinery.
• Strong problem-solving abilities and excellent communication skills.
• Valid UK driving licence required.

Responsibilities

• Diagnose, repair, and maintain machinery.
• Perform scheduled servicing and preventative maintenance.
• Engage directly with customers to provide solutions.

Skills

Problem-solving

Communication

Customer service

Self-motivated

Job description

Job Role:Field Service Engineer (Small Tools)
Location:Daventry, Northamptonshire (accepting applications from surrounding counties)
Salary:£32,000.00-£36,000.00 per year
Hours:Monday-Friday, 08:00-16:30 / 17:00
Job Type:Full time, Permanent
Overtime:Available at 1.5x

The client:
Interaction Technical have partnered with a well-established, market-leading firm based in Daventry on their search for an experienced Service Technician to join their team. Our client has been established for over 60 years and is renowned for their commitment to quality and innovation in agricultural and groundcare machinery. This role is crucial in ensuring our machinery is well-maintained and continuously improved.

The package:

• Bereavement leave
• Free parking
• On-site parking
• Sick pay
• Up to 26 days of holiday + bank holidays + an extra well-being day
• Company van for work travel
• Ongoing training and development opportunities
• Work with premium brands in a forward-thinking dealership
• Be part of a respected, family-run business that truly values its team

Key Responsibilities:

• Diagnose, repair, and maintain machinery:Utilize your technical expertise to troubleshoot and fix issues with garden and groundcare equipment, ensuring they operate efficiently.
• Perform scheduled servicing and preventative maintenance:Conduct regular maintenance checks to prevent breakdowns and extend the lifespan of machinery.
• Engage directly with customers:Communicate effectively with customers to understand their needs, provide solutions, and deliver high-quality service.
• Maintain accurate records:Keep detailed logs of all repairs, services, and parts used to ensure transparency and accountability.
• Ensure adherence to industry standards and safety procedures:Follow all relevant guidelines and protocols to maintain a safe working environment.
• Assist the Branch Service Manager:Support the manager in achieving operational goals and maintaining service excellence.

Essential Qualifications and Skills:

• Proven experience:Demonstrated experience working with garden, groundcare, agricultural, or related machinery, showcasing your ability to handle various technical challenges.
• Strong problem-solving abilities:Exceptional diagnostic skills to identify and resolve issues efficiently.
• Excellent communication skills:Ability to interact with customers and team members effectively, ensuring clear and concise information exchange.
• Customer service mindset:A commitment to providing outstanding service and building strong customer relationships.
• Self-motivated and team-oriented:Ability to work independently while also collaborating effectively within a team environment.
• Valid UK driving licence:Required for travel to customer sites and other work-related locations.

Interaction Recruitment have specialist consultants across various industries within the UK, including but not limited to, Finance & IT, Technical & Engineering, Industrial, Commercial, and Hospitality. We offer both temporary and permanent support. For more information regarding the position or to discuss any other opportunities, you can reach Reegan on (phone number removed) or via email at(url removed).
Thank you for taking the time, we hope to speak in the near future.
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