Field Service Engineer - Robotics & Mechatronics

JR United Kingdom; Hemel Hempstead; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading manufacturer of robotic packaging machines seeks an experienced Field Service Engineer to enhance customer service. Responsibilities include troubleshooting, training customer staff, and acting as a company ambassador, while qualifications in Engineering and Mechatronics are essential. The role offers the chance to join a growing global leader in a dynamic environment.

Qualifications

• Background in Mechatronics and/or Electronics.
• Knowledge of automation within the food industry is desirable.
• Self-motivated with a passion for building long-lasting customer relationships.

Responsibilities

• Lead troubleshooting and corrective actions for equipment at customer sites.
• Build strong relationships with customers and conduct training.
• Champion customer service excellence throughout the journey.

Skills

Troubleshooting

Problem Solving

Customer Relationships

Clear Communication

Education

Higher qualification (HND or above) in Engineering

Job description

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Field Service Engineer - Robotics & Mechatronics, hemel hempstead

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Client:

Fidelis Resourcing Limited

Location:

hemel hempstead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

4

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

Field Service Engineer - Robotics and Mechatronics

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The Company

A leading and highly respected manufacturer of robotic packaging machines, specialising in high-speed packaging for the food, confectionery, pharma, and cosmetics industries. As the company grows its UK footprint, it is looking for an experienced service engineer to join the team and support its commitment to excellence in customer service.

Reporting to the Head of Technical Service in the UK, the successful candidate will have a background in Electrical/Electronic Engineering and be skilled at working under pressure, both independently and as part of a team. This role provides an opportunity to join a global leader in its field that has strong growth ambitions for its business and its team.

Responsibilities

• Lead troubleshooting and corrective action planning for the company’s equipment within customer sites.
• Work collaboratively with customer contacts to build strong and proactive customer relationships.
• Engage with customer-based operatives and maintenance staff to lead training and development programmes.
• Build strong working relationships with colleagues across the company to ensure customer satisfaction.
• Champion the company’s commitment to excellence in customer service throughout the customer journey.
• Act as a company ambassador, internally and externally, consistently living and breathing the culture and values.

Requirements

• Higher qualification (HND or above) in Engineering.
• Background and experience in Mechatronics and/or Electronics.
• Knowledge of automation within the food industry is desirable.
• Proven experience and success in troubleshooting and problem solving.
• Strong credentials in successfully engaging customer stakeholders.
• Self-motivated, clear communicator with a passion for building long-lasting customer relationships.
• Ability to travel across the UK and Ireland for on-site servicing and installations including some overnight stays where necessary.

If you are interested in being considered you are encouraged to apply at the earliest convenience by forwarding your CV via email to [emailprotected]

Closing date for all applications Friday 4th July 2025