Field Service Engineer - Robotics and Mechatronics

Fidelis Resourcing Limited; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading robotics manufacturer in the UK seeks an experienced Field Service Engineer specializing in Robotics and Mechatronics. The position involves troubleshooting equipment, building customer relationships, and leading training programmes. Candidates must possess a higher qualification in Engineering and experience in Mechatronics. The role offers full-time employment with travel across the UK and Ireland.

Qualifications

• Experience in Mechatronics and/or Electronics.
• Knowledge of automation within the food industry is desirable.
• Strong credentials in successfully engaging customer stakeholders.

Responsibilities

• Lead troubleshooting and corrective action planning for equipment.
• Work collaboratively with customer contacts to build strong relationships.
• Engage with customer-based operatives for training programmes.

Skills

Mechatronics

Troubleshooting

Customer Relationship Management

Electrical/Electronic Engineering

Self-motivation

Education

Higher qualification (HND or above) in Engineering

Job description

Field Service Engineer - Robotics and Mechatronics

Field Service Engineer - Robotics and Mechatronics

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Direct message the job poster from Fidelis Resourcing Limited

Owner & Director | Over 20 years recruitment experience in Packaging, Processing & Automation sectors | UK, Scandinavia & Benelux

Field Service Engineer - Robotics and Mechatronics

Job ref FRL947

The Company

A leading and highly respected manufacturer of robotic packaging machines, specialising in high-speed packaging for the food, confectionery, pharma, and cosmetics industries. As the company grows its UK footprint, it is looking for an experienced service engineer to join the team and support its commitment to excellence in customer service.

Reporting to the Head of Technical Service in the UK, the successful candidate will have a background in Electrical/Electronic Engineering and be skilled at working under pressure, both independently and as part of a team. This role provides an opportunity to join a global leader in its field that has strong growth ambitions for its business and its team.

Responsibilities

• Lead troubleshooting and corrective action planning for the company’s equipment within customer sites.
• Work collaboratively with customer contacts to build strong and proactive customer relationships.
• Engage with customer-based operatives and maintenance staff to lead training and development programmes.
• Build strong working relationships with colleagues across the company to ensure customer satisfaction.
• Champion the company’s commitment to excellence in customer service throughout the customer journey.
• Act as a company ambassador, internally and externally, consistently living and breathing the culture and values.

Requirements

• Higher qualification (HND or above) in Engineering.
• Background and experience in Mechatronics and/or Electronics.
• Knowledge of automation within the food industry is desirable.
• Proven experience and success in troubleshooting and problem solving.
• Strong credentials in successfully engaging customer stakeholders.
• Self-motivated, clear communicator with a passion for building long-lasting customer relationships.
• Ability to travel across the UK and Ireland for on-site servicing and installations including some overnight stays where necessary.

If you are interested in being considered you are encouraged to apply at the earliest convenience by forwarding your CV via email to [e-mail]

Closing date for all applications Friday 29th August 2025

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Customer Service

• Industries

  Electrical Equipment Manufacturing, Food and Beverage Manufacturing, and Machinery Manufacturing

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