Field Service Engineer- Radiopharmaceutical Industry

LabLogic Systems Ltd.; Sheffield; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Center Parcs trip

Race days

24 days holiday + bank holidays

Job summary

LabLogic Systems Ltd is seeking a Field Service Engineer to join our busy service team, delivering on-site installations, training and preventative maintenance for radiopharmaceutical instruments across the UK. This role involves extensive travel and a base in our Sheffield office when not travelling.

You will support customers and distributors, work with multiple product lines, and contribute to a customer-focused, high-quality service culture within a globally recognised organisation.

Qualifications

• Experience with liquid chromatography (HPLC) in a radiopharmaceutical or similar environment.
• Proactive, self-motivated with the ability to work independently under pressure.
• Excellent verbal and written communication with customers and colleagues.
• Willingness to travel extensively within the UK; occasional international travel.
• Full driving licence and reliable transport.
• Customer-focused and able to manage schedules effectively.
• Experience with supporting customers and distributors remotely is a plus.
• Comfort with documentation and submission of service reports.

Responsibilities

• On-site delivery of installation and operator training for instruments and software.
• Perform preventative maintenance and diagnostics on systems.
• Coordinate with customers and distributors for service delivery.
• Create and submit service reports to customers.
• Assist with product demonstrations as needed.

Skills

Travel flexibility

Strong problem-solving

Excellent communication

Independent work

Computer proficiency

HPC experience

Tools

Liquid Chromatography (HPLC)

IQ/OQ/RQ knowledge

Job description

At LabLogic Systems Ltd, we're pioneers in the Life Science, PET/Nuclear Medicine, and Radiation Safety sectors. We're committed to excellence, delivering high-quality products and service while fostering a positive work culture grounded in our core values: Passionate and driven, Everyone is accountable, Respectful and inclusive, Family atmosphere, Efficient, Customer-focused, and Trustworthy. Recently, the LabLogic Group was honoured with the prestigious King’s Award for Enterprise in International Trade and achieved the Investors In People Gold accreditation, affirming our commitment to creating an exceptional workplace. Join us in a collaborative, supportive team, where benefits like our annual Center Parcs trip and race days foster positive working relationships. LabLogic Systems Ltd is not just a workplace; it's a rewarding journey in a globally acclaimed organisation.

The Role

We are looking for a field service engineer to join our busy service team, providing field service, technical support, software support and operator training to our customers in the radiopharmaceutical/ nuclear medicine sector. This will primarily involve travel within the UK, but European and worldwide travel will be a significant part of the role. When not travelling you will be expected to be based in our Sheffield office.

The position would suit someone who is looking for a career in scientific field service work, including those looking to move from the laboratory to a FSE role. This is a great opportunity to work with a customer-focused company supporting several niche product lines.

Responsibilities

• Customer site delivery of:
• Installation and operator training on instruments and software
• Preventative maintenance
• Qualifications (IQ/OQ/RQ)
• Diagnosis and repair of systems
• Supporting customers and distributors remotely
• Efficient management of schedule and workload
• Effective communication with customers and colleagues
• Assist as needed with product demonstrations
• Preparation/submission of service reports to customers

The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.

Requirements

• Industry experience working with Liquid Chromatography (HPLC)
• Full driving licence
• Willingness to travel extensively
• Highly motivated and have strong problem-solving abilities
• Excellent verbal and written communications skills
• A commitment to providing a high level of customer service
• Able to work independently without supervision in high-pressure environments
• Computer experience and proficiency
• Relevant experience in the radiopharmaceutical industry, ideally within PET QC
• Experience of working with radioactivity

What we offer

• Career development and professional growth opportunities.
• You will receive all bank holidays plus 24 days holiday per year (increasing over service) + additional day off over Christmas.
• UK team building weekend at Center Parcs for employees and their families to attend.