Field Service Engineer – Pumpforce

The Force Group Ltd; Metropolitan Borough of Solihull; Hybrid; GBP 28.000 - 42.000; Vollzeit

Benefits dieser Stelle

Company van included

Company phone

Pension scheme

22 days holiday + bank holidays

Zusammenfassung

The Force Group Ltd is seeking a Field Service Engineer to support pump systems across energy centres, hospitals and industrial sites. You will perform onsite installations, repairs and testing, carry out PPM visits and produce detailed service reports.

You will be a time-served engineer with mechanical and electrical skills, strong fault finding, and a customer-focused approach. A van and phone are provided; salary is based on experience and company pension.

Qualifikationen

• Experience with pumps and pumping systems is preferred.
• Mechanical and electrical experience required.
• Strong fault-finding, analytical and interpersonal skills are essential.

Aufgaben

• Complete all works associated with pumps and the immediate system/ancillaries.
• Carry out PPM visits to ensure longevity of site equipment.
• Carry out onsite installations, repairs, overhaul & testing of pumps & systems.
• Complete site surveys for upcoming works.
• Attend breakdowns/call outs.
• Develop long-term relationships with customers.
• Cross-sell service packages across pumps, valves, heat exchangers, controls and service packages.
• Provide support for technical and commercial enquiries.

Kenntnisse

Pumps knowledge

Mechanical experience

Electrical experience

Fault finding

Customer service

Organisational skills

Interpersonal skills

Willingness to learn

Ausbildung

Time served engineer or completed apprenticeship

Jobbeschreibung

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Field Service Engineer – PumpForce

As an exciting business looking to continue its growth strategy, The Force Group is looking for a Field Service Engineer to provide clients with aftersales/service support of all types of pump systems such as cold-water boosters, heating circulation, pressurisation units, condensate, etc. Working mostly within energy centres, plant rooms, hospitals and industrial settings.

The Field Service Engineer role is to:

• Complete all works associated with pumps and the immediate system/ancillaries
• Carry out PPM visits to help ensure longevity of site equipment
• Carry out onsite installations, repairs, overhaul & testing of a wide range of pumps & systems
• Complete site surveys (where required) for upcoming works
• Attend breakdowns/call outs
• Completing comprehensive and professionally worded job reports
• Advise customers how to carry out basic checks to ensure faults are picked up quickly
• Look to develop the offering by cross selling across the group; pumps, valves, heat exchangers, controls and service packages
• Make customers aware of service package offerings by the company
• Provide support for technical and commercial enquiries
• Develop long term relationships with customers
• Champion the company as a customer facing representative
• Understand the product range and offer onsite technical advice to customer
• Liaising with other members of the team in different departments to offer the best outcome to the customer and grow the business
• Keep up to date with all relevant health and safety certifications

About You

• Previous experience in pumps desirable
• Knowledgeable in valves, pumps, heat exchangers, controls and service packages would be beneficial but not essential
• Time served engineer or completed apprenticeship
• Mechanical and electrical experience
• Ability to fault find
• Strong customer service, analytical and interpersonal skills
• Excellent organisational and multitasking abilities
• Keen interest in learning new skills
• Detail-oriented
• Great active listening skills

The Job

• Full time / permanent
• Salary based on experience
• 22 days holiday plus bank holidays
• Pension scheme
• Field service role
• Company van included
• Company phone

Company Snapshot

• The Force Group – Manufacturing and distribution group of businesses
• Down-to-earth and approachable management
• Ambitious plans to grow allowing the individual to develop new skills and take on growing responsibility
• Offer long-term careers and future prospects

We Expect You To

• Interested in learning new skills and want to learn
• Work safely and to respect the safety of others
• Treat everyone you meet with respect and dignity
• Deliver superior service to our customers
• Stride to succeed in everything you do

You Will Receive

• Competitive wages dependant on experience
• Fair treatment based on an individual performance free from discrimination
• Recognition of high performance

Industry

• Industrial Machinery Manufacturing

Employment Type

• Full time

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