Senior Technical Support Engineer at Well-established Operations Management SaaS (French Speaking)

Grey Matter Recruitment; Guildford; Ibrido; GBP 26.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Hybrid working

Bonus: 10%

Descrizione del lavoro

Grey Matter Recruitment in the United Kingdom is seeking a fluent French-speaking technical support specialist to join a growing B2B SaaS team. This role goes beyond a standard helpdesk, tackling real customer problems and guiding users through software issues.

You will get hands-on with SQL, XML, integrations and data migrations, collaborating with product and engineering to resolve complex tickets. Hybrid working with strong benefits offered.

Competenze

• Fluent French speaker
• Technical support, helpdesk or customer support experience

Mansioni

• Troubleshoot software issues and solve real customer problems
• Get hands-on with SQL, XML, integrations and data migrations
• Work alongside technical teams on more complex issues

Conoscenze

Technical support

French language

Strumenti

SQL

XML

Integrations

Data migrations

Descrizione del lavoro

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Kickstart your tech career in technology, solving real customer challenges involving software, integrations, data and technical troubleshooting.

The Company

• Established, successful B2B SaaS business


• Cloud and on-prem software used by businesses worldwide


• Great training, progression and supportive culture


• Hybrid working + strong benefits


• 10% Bonus

The Role

• Customer-facing technical role that goes well beyond a standard helpdesk


• Troubleshoot software issues and solve real customer problemsi>
  
• Get hands-on with SQL, XML, integrations and data migrations


• Work alongside technical teams on more complex issues

The Need

• Fluent French speaker


• Technical support, helpdesk or customer support experience


• Bonus: SQL, XML, integrations, data migration, B2B SaaS or CRM

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