Field Service Engineer (Print on demand / Digital Press)

ZipRecruiter; Leeds; Remote; GBP 34,000 - 40,000; Full time

Job summary

A leading technical service provider seeks a Field Service Engineer for remote work in Yorkshire. The role includes installations, maintenance, and repairs of printing equipment, requiring strong technical skills and a commitment to customer service. With benefits like a company car and opportunities for career development, this position is ideal for those with experience in the office equipment industry.

Benefits

Company car (available for personal use)

Mobile phone provided

Laptop provided

Fuel card provided

PPE and uniform provided

Company pension

Life insurance

Flexible schedule

25 days annual leave plus bank holidays

Unlimited overtime

Qualifications

• Experience with production printers and digital presses.
• Strong technical skills and a background in office equipment.
• First-class customer service experience.

Responsibilities

• Repair office printers and photocopiers.
• Install and maintain production printers.
• Conduct troubleshooting and repair of retail equipment.

Skills

Technical skills in electronics and mechanics

Customer service

IT proficiency

Education

Certification in Mechanical and Electrical/Electronics

Good standard of secondary education

IT or engineering qualification

Job description

Job Description

Field Service Engineer - Remote Yorkshire

Salary: Up to £34,000 + overtime

Benefits: Company car (available for personal use), mobile phone, laptop, fuel card, all tools, PPE, and uniform provided

Employment Type: Full-time, Permanent

Opportunities: Career development, unlimited overtime

Note: Applicants must be authorized to work in the UK.

About the Company

Our clients are leading technical service and aftermarket support partners for top technology brands. We offer a range of pre-sales and aftermarket technical services, including customer helpdesk and support, field repairs, preventive maintenance, warranty management, workshop repair, inventory, and logistics. Our expertise spans across various technologies such as printers, customer engagement technology, handheld and mobile devices, security equipment, medical equipment, smart parking meters, and more.

About the Role

We are seeking a dynamic and enthusiastic Field Service Engineer to handle installations, user training, and service & maintenance activities for our clients in the Yorkshire Region.

Occasional and international travel may be required. The ideal candidate will have extensive experience in troubleshooting and repairing mechanical equipment within the Print on Demand industry, including photocopiers, laser/inkjet printers, production printers, and digital presses (Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon). Excellent customer service and communication skills, along with a willingness to learn new and emerging technologies, are essential.

Key Responsibilities

• Repairs: Office printers and photocopiers
• Installation and Maintenance: Production printers
• Additional Activities: Smart locker installations and maintenance
• Troubleshooting and repair of retail equipment
• Installation of technology kiosks, including self-service technology
• Call progress updates via smartphone
• Adherence to service level agreements
• Accurate tool and part management

Essential Skills and Experience

• Experience with production printers and digital presses (e.g., Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon)
• Background in the office equipment industry
• Strong technical skills in electronics and mechanics
• Proficiency in IT, including networking devices and setting up scanning functions
• First-class customer service with previous customer-facing experience

Education and Qualifications

• Good standard of secondary education
• Proficiency in Microsoft Word and Excel
• Certification in Mechanical and Electrical/Electronics
• Ideally, an IT or engineering qualification

Attributes Required

• Presentable and approachable with a 'can do' attitude
• Passion for work and pride in helping customers
• Reliability and punctuality
• Excellent communication skills
• Self-motivation and ability to operate on own initiative
• Flexibility for occasional weekend and out-of-hours work

Benefits

• Company pension
• Life insurance
• Flexible schedule
• Up to 25 days annual leave plus bank holidays with long service
• Company events
• Career development opportunities
• Unlimited overtime

As this is a field service role, you will start and finish your days at home. There are ample opportunities for overtime, weekend standby, and out-of-hours project work with enhanced payments.

If you're interested in applying, please email your resume or call Nikki on (phone number removed).