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Field Service Engineer (Print on demand / Digital Press)

TXP

Leeds

On-site

GBP 34,000 - 40,000

Full time

14 days ago

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Job summary

A leading technology service company seeks a dynamic Field Service Engineer for the Yorkshire region. The role involves installations, user training, and maintenance of printing and office equipment, with a focus on customer satisfaction. Ideal candidates will have a background in the office equipment industry and strong technical skills, with opportunities for career development and unlimited overtime.

Benefits

Company car (available for personal use)
Mobile phone
Laptop
Fuel card
PPE and uniform provided
Company pension
Life insurance
Flexible schedule
Career development opportunities
Unlimited overtime

Qualifications

  • Experience in the Print on Demand industry is essential.
  • Strong technical skills in electronics and mechanics are required.
  • First-class customer service skills with prior customer-facing experience.

Responsibilities

  • Handle installations, user training, and maintenance for various printers.
  • Perform troubleshooting and repairs on office printers and photocopiers.
  • Adhere to service level agreements and manage tools/parts accurately.

Skills

Mechanical Equipment Troubleshooting
Customer Service
Technical Skills in Electronics
Networking Knowledge

Education

Good standard of secondary education
Certification in Mechanical and Electrical/Electronics
IT or engineering qualification

Tools

Microsoft Word
Microsoft Excel

Job description


Field Service Engineer - Remote Yorkshire
Salary: Up to 34,000 + overtime
Benefits: Company car (available for personal use), mobile phone, laptop, fuel card, all tools, PPE, and uniform provided
Employment Type: Full-time, Permanent
Opportunities: Career development, unlimited overtime
Note: Applicants must be authorized to work in the UK.



About the Company


Our clients are leading technical service and aftermarket support partners for top technology brands. We offer a range of pre-sales and aftermarket technical services, including customer helpdesk and support, field repairs, preventive maintenance, warranty management, workshop repair, inventory, and logistics. Our expertise spans across various technologies such as printers, customer engagement technology, handheld and mobile devices, security equipment, medical equipment, smart parking meters, and more.



About the Role


We are seeking a dynamic and enthusiastic Field Service Engineer to handle installations, user training, and service & maintenance activities for our clients in the Yorkshire Region. Occasional national and international travel may be required. The ideal candidate will have extensive experience in troubleshooting and repairing mechanical equipment within the Print on Demand industry, including photocopiers, colour laser/inkjet printers, production printers, and digital presses (Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon). Excellent customer service and communication skills, along with a willingness to learn new and emerging technologies, are essential.



Key Responsibilities

  • Repairs: Office printers and photocopiers
  • Installation and Maintenance: Production printers
  • Additional Activities:
    • Smart locker installations and maintenance
    • Troubleshooting and repair of retail equipment
    • Installation of technology kiosks, including self-service technology
    • Car parking & access control systems
    • Call progress updates via smartphone
    • Adherence to service level agreements
    • Accurate tool and part management


Essential Skills

  • Experience with production printers and digital presses (e.g., Fujifilm, Ricoh, Konica Minolta, Xerox, Sharp, Canon)
  • Background in the office equipment industry
  • Strong technical skills in electronics and mechanics
  • Proficiency in IT, including networking devices and setting up scanning functions
  • First-class customer service with previous customer-facing experience


Education and Experience

  • Good standard of secondary education
  • Proficiency in Microsoft Word and Excel
  • Certification in Mechanical and Electrical/Electronics
  • Ideally, an IT or engineering qualification


Attributes Required

  • Presentable and approachable with a 'can do' attitude
  • Passion for work and pride in helping customers
  • Reliability and punctuality
  • Excellent communication skills
  • Self-motivation and ability to operate on own initiative
  • Flexibility for occasional weekend and out-of-hours work


Benefits

  • Company pension
  • Life insurance
  • Flexible schedule
  • Up to 25 days annual leave plus bank holidays with long service
  • Company events
  • Career development opportunities
  • Unlimited overtime


As this is a field service role, you will start and finish your days at home. There are ample opportunities for overtime, weekend standby, and out-of-hours project work with enhanced payments.

If you're interested in applying, please email your resume or call Nikki on (phone number removed).

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