Field Service Engineer - Oxfordshire

TN United Kingdom; Oxford; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in the Medical Device manufacturing sector is seeking a dedicated Field Service Engineer. This role offers a stable, long-term opportunity to engage in hands-on technical support, ensuring high-quality service and customer satisfaction. You will be responsible for installations, troubleshooting, and maintenance while adhering to strict quality and safety standards. The company values professional growth and offers an excellent benefits package, including a company car and performance-based bonuses. If you are passionate about engineering and want to make a difference in healthcare, this position is for you.

Benefits

10% Annual Bonus

Company Car - Electric & EV options

Excellent Benefits package

Supportive company culture

Qualifications

• Experienced Field Service Engineer or maintenance engineer preferred.
• Practical knowledge of computer systems and mechatronics is advantageous.

Responsibilities

• Provide on-site technical support, including installations and repairs.
• Investigate and troubleshoot technical issues reported by customers.

Skills

Problem-solving

Attention to detail

Customer service

Time management

Education

HNC or HND in Engineering

Time-served qualification

Tools

Computer systems

Mechatronics

Pneumatics

Job description

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Client:

Page Personnel

Location:

Oxford, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

57ef999db7a9

Job Views:

5

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

• Global Manufacturer
• Stable, long term opportunity

About Our Client

My client is a large organisation within the Medical Device manufacturing industry, focused on developing cutting-edge technologies to improve healthcare services. With a global presence, they are renowned for their high-quality engineering and manufacturing operations, and are committed to providing exceptional service to their clients.

Job Description

• Perform on-site technical support, including installations, deinstallations, relocations, certifications, and repairs, adhering to customer service level agreements.
• Investigate, diagnose, troubleshoot, and provide remote support for technical issues reported by customers.
• Prioritize, plan, and execute field corrective actions, upgrades, and preventive maintenance to ensure business continuity for our customers.
• Inform and prepare customers for successful installations, ensuring all requirements are met.
• Maintain accurate documentation, reporting, and data entry in service management systems.
• Manage personal planning, administration, and car stock efficiently.
• Escalate and retain ownership of technical challenges until resolution.
• Comply with all quality, ISO, GMP, and safety regulations, upholding BD's commitment to excellence.

Monday - Friday - Days

The Successful Applicant

You will ideally be an experienced Field Service Engineer, or maintenance engineer looking for a change, as well as:

• A recognised qualification in Engineering (i.e HNC, HND etc.) or time-served
• Full UK Driving License
• Practical knowledge of computer systems, mechatronics, pneumatics is advantageous
• Excellent problem-solving abilities and attention to detail.
• Outstanding communication and customer service skills.
• The ability to work independently and manage time effectively.
• A willingness to travel across the Oxfordshire region (M40 Corridor)

What's on Offer

• 10% Annual Bonus (Performance Based)
• Company Car - Electric & EV options available
• Excellent Benefits package
• A supportive company culture that encourages professional growth.
• The chance to work in the thriving industry.
• The opportunity to be part of a team that is making a difference