Field Service Engineer Oxford/Reading

Philips; Farnborough; On-site; GBP 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Field Service Engineer to support the technical needs of healthcare imaging customers. This role involves installing, maintaining, and repairing advanced imaging equipment, ensuring high standards of service and compliance with quality regulations. With a focus on customer satisfaction, you'll provide both field-based and remote technical support, contributing to minimizing downtime. This position offers a competitive salary, company car, and numerous benefits, including opportunities for growth and access to training resources. If you're passionate about healthcare technology and eager to make a difference, this is the role for you.

Benefits

Company car

Flexible benefits

Pension contributions

Holiday purchase options

Access to Philips University

25 days holiday plus bank holidays

Employee discounts

Confidential support services

Qualifications

• HNC or Degree in Electro-engineering or equivalent required.
• Experience with corrective and preventative maintenance of Imaging Systems is desirable.

Responsibilities

• Provide expert advice and solutions at an advanced technical level.
• Perform corrective, preventative, installation, and field change activities.
• Diagnose mechanical, hardware, and software failures.

Skills

Problem-solving skills

Customer service orientation

IT/Network diagnosis

Experience with Imaging Systems

Adaptability to new technologies

Education

HNC or Degree in Electro-engineering

Job description

Philips Farnborough, England, United Kingdom

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Philips Farnborough, England, United Kingdom

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Job Title

Field Service Engineer Oxford/Reading

Job Description

The purpose of this role is to support the technical needs of Philips Imaging customers and customer service partners. The position involves working both independently and as part of a team to install, maintain, and repair advanced imaging equipment.

This position will be field-based, located in Oxford or Reading area.

Key Responsibilities

• Provide expert advice and solutions to customers and colleagues at an advanced technical level.
• Offer field-based and remote technical support in line with training and experience.
• Perform corrective, preventative, installation, and field change activities on healthcare systems.
• Diagnose mechanical, hardware, and software failures using established procedures.
• Determine cost-effective repairs to minimize customer downtime.
• Participate in an ongoing rotation providing remote support to customers.

Team and Reporting

You will be part of a regional team of Field Service Engineers, working to high standards to ensure excellent service and compliance with Quality & Regulatory standards. You will report directly to the District Service Delivery Manager.

Qualifications and Skills

• HNC (preferably NVQ Level 3) or Degree in Electro-engineering or equivalent.
• Logical problem-solving skills and ability to work independently.
• Experience with corrective and preventative maintenance of Imaging Systems is desirable.
• Knowledge across multi-modality and diverse product ranges.
• Ability to recognize new technologies and adapt to challenges.
• High customer service orientation.
• IT/Network diagnosis and system connectivity skills are desirable.
• Current residence in Oxford or Reading area.

Benefits

Competitive environment with opportunities for growth, a basic salary plus company car, flexible benefits, pension contributions, holiday purchase options, access to Philips University, 25 days holiday plus bank holidays, family-friendly policies, employee discounts, and confidential support services.

About Philips

We are a health technology company committed to accessible, quality healthcare for all. Join us to make a difference in people's lives.

Additional Information

Interested candidates with some but not all qualifications are encouraged to apply. We value diversity and inclusion.