Field Service Engineer

TurnerFox Recruitment; Luton; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is looking for a skilled Field Service Engineer to join their team. In this dynamic role, you will be responsible for maintaining and repairing complex CCTV systems, ensuring top-notch customer service, and executing planned preventative maintenance. The ideal candidate will have a strong background in security systems, including access control and alarms, and will be flexible with working hours. This position offers a unique opportunity to work with cutting-edge technology in a supportive environment, making a significant impact on safety and security solutions. If you are passionate about technology and customer service, this role is perfect for you.

Qualifications

• Experience in repair & maintenance of security systems, especially CCTV.
• Strong customer service skills and flexibility with working hours.

Responsibilities

• Maintain and repair complex Analogue & Digital CCTV Systems.
• Provide excellent customer service while working to Service Level Agreements.

Skills

Repair & maintenance of security systems

Customer service skills

Knowledge of DVRs and components

Flexibility with working hours

Tools

CCTV Systems

Access control systems

Fire systems

PIDs

Galaxy Alarms

Cortech

CEM Access Control

Synergy

Video Matrix Systems

IP Systems

Networks

RAID Recording

Job description

Field Service Engineer
Location: (preferably located in either Luton, Oxford, Reading, Bedford).
Hours: 8:30 AM - 5:00 PM (Flexible)
Salary: Negotiable dependent on experience (DOE) + Vehicle

About the Role:

We are seeking an experienced Field Service Engineer to handle fault requests, perform planned preventative maintenance (PPM), and provide out-of-hours (OOH) support including vehicle CCTV systems and other driver aid systems.

Key Responsibilities:

• Maintain and repair complex Analogue & Digital CCTV Systems including vehicle CCTV systems and other driver aid systems.
• Manage and maintain functional and managed control rooms.
• Provide excellent customer service while working to Service Level Agreements (SLAs).
• Support and maintain Perimeter Detection Systems.
• Execute planned preventative maintenance (PPM)
• Update the helpdesk on job status and outcomes.

What We're Looking For:

• Experience in repair & maintenance of security systems (CCTV, access control, alarms, or fire systems)
• Experience with on vehicle CCTV is desirable
• Strong customer service skills.
• Strong knowledge of DVRs and components
• A valid driving license
• Flexibility with working hours when required
• Desirable experience with: PIDs, Galaxy Alarms, Cortech, CEM Access Control, Synergy, Video Matrix Systems, IP Systems, Networks, RAID Recording, and first-line repairs on gates & barriers.