Field Service Engineer - Outer London (UB, SL)

Baxi Heating UK Limited; United Kingdom; Remote; GBP 43,000 - 51,000; Full time

Job summary

Baxi Heating UK Limited is seeking a Field Service Engineer based in Outer London. This remote position involves managing appointments to provide repairs and servicing of gas boilers, ensuring high-quality customer service. Applicants must hold a Domestic Gas ACS Certification and possess a full driving license. The role offers a competitive salary, a fully stocked company van, and generous holiday plans.

Benefits

Bonus Scheme

Fully stocked VW Transporter van

Pension Scheme

Up to five working weeks holidays

Option to buy extra holidays

Employee discounts

Qualifications

• Hold domestic Gas ACS Certification or equivalent.
• Full Driving License.
• Background in servicing, repair and maintenance of gas boilers.

Responsibilities

• Visit customers' properties to carry out diagnostics, breakdowns, and repairs.
• Provide excellent customer service through effective communication.
• Manage your appointments and van stock efficiently.

Skills

Customer service

Diagnostics

Gas servicing and repair

Education

Domestic Gas ACS Certification or equivalent

Job description

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Field Service Engineer - Outer London (UB, SL) page is loaded

Field Service Engineer - Outer London (UB, SL)

Apply remote type Fully remote locations UK Homebased time type Full time posted on Posted 30+ Days Ago job requisition id R100520

FIELD SERVICE ENGINEER

Location: Outer London (See specific postcodes below)

Postcodes: UB/SL

What will you be doing?

• Working from home, you will receive daily appointments via a tablet device. Alongside this, your van will be stocked overnight by our couriers.
• You will visit customers with prearranged appointments via our scheduling team, where you will carry out a variety of work including servicing, repairs, diagnostics and commissioning to warranty and contract customers.
• You will be capable of delivering excellent customer service and top-quality solutions.
• Whilst full product training will be given, you will be confident in your diagnostics skills.

On a daily basis you’ll be responsible for:

• Visitingcustomers properties to carry out a variety of work mainly diagnostics and breakdowns but also emergency repairs to annual servicing.
• Providing excellent customer service through effective communication
• Manage your workload of daily appointments via a tablet device
• Manage your van stock by ensuring all old faulty parts and good stock for credit are returned as well as receive new stock which are delivered over night are placed in their locations in the rear load space of your van.

About you:

We want to make sure you’re set up for success in our mission. To be successful in your application you’ll need to;

• Hold domestic Gas ACS Certification or equivalent
• Full Driving License
• A background in servicing, repair and maintenance of gas boilers

What we offer:

Salary: £43,673.99 plus London weighting if applicable

• Bonus Scheme
• Fully stocked VW Transporter van
• Pension Scheme
• Up to five working weeks holidays
• Option to buy extra holidays
• Employee discounts

*PLEASE NOTE – Due to the nature of our work this role may require background checks, offers of employment will be dependent on obtaining the relevant level of checks.

At BDR Thermea Group, we believe that diversity, equity, and inclusion (DE&I) are critical to our success. We are committed to creating a workplace where every potential future employee feels valued, respected, and empowered to bring their whole selves to work. Please check out our DE&I policy on our website to find out more.

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What’s it like to work at Baxi UK and Ireland?

Baxi is a heritage heating and hot water solutions provider with big ambitions to change the way we think about and use energy. We’re focussed on driving the conversations and spearheading the change that will enable us to make this happen. We have some of the best-known and trusted heating and hot water brands for residential and commercial customers including Baxi, Main, Megaflo, Remeha, Andrews Water Heaters, Potterton Commercial, Heatrae Sadia and Packaged Plant Solutions.

Our UK & Ireland business has led engineering breakthroughs and successfully adapted to be a leader in our industry for over 150 years.

Our established foothold in the heating manufacturing market with a well respected product portfolio, an amazing army of people puts us in a position to lead the way for change, and make a lasting mark on the industry.

Do you have a passion and appetite for evolution? Come and join us!