Field Service Engineer (Northumbria)

Beckman Coulter Diagnostics; Newcastle upon Tyne; On-site; GBP 36,000 - 54,000; Full time

Job summary

Beckman Coulter Diagnostics is seeking a Field Service Engineer for the Northumbria region. The role involves installing, maintaining and servicing immunoassay, chemistry and haematology analysers within hospital and pathology labs across the NHS and private facilities.

You will be the face of Beckman Coulter, delivering high-quality service, supporting customers, and ensuring safety and performance standards are met. Travel up to 100% and on-call participation are required.

Qualifications

• Field service experience in a diagnostic or clinical lab setting.
• Strong troubleshooting and communication skills for customer-facing support.
• Relevant formal qualification such as BSc/HND/HNC in biomedical fields.

Responsibilities

• Perform fault diagnosis, repairs, maintenance and software/firmware upgrades on diagnostic analysers and systems.
• Represent Beckman Coulter on site with professional, customer-focused service.
• Develop knowledge of products, industry and team with a clear personal development plan.

Skills

Field service experience

Troubleshooting

Customer service

Education

BSc or equivalent

Biomedical Engineering

Biomedical Science

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?
At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives-and we’re all united by a shared commitment to innovate for tangible impact.
You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life.
As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making-we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.
Learn about the Danaher Business System which makes everything possible.
The Field Service Engineer is responsible for providing excellent support to our customers while installing and maintaining diagnostic instrumentation and systems in hospitals and laboratory environments. You'll be the face of Beckman Coulter, supporting our customers to directly impact patient healthcare.
This position reports to the Field Technical Service Manager and is part of the UK Field Service team, working remotely within diagnostic pathology laboratories and other NHS and private healthcare facilities, predominately covering the Northumbria area.

In This Role, You Will Have The Opportunity To

• Complete fault diagnosis, repairs, preventative maintenance, modifications, installations and decommissions of a range of diagnostic medical equipment including Immunoassay, Chemistry and Haematology diagnostic analysers, as well as automated track systems.
• Represent Beckman Coulter on site, delivering a professional, customer-focused service and ensuring equipment is maintained to the highest safety and performance standards.
• Partner with the customer to not only to resolve technical issues but maximize the instrument’s usage. Develop and build knowledge to understand the industry, the Company, the products, and the team, supported by a clear personal Development Plan.

The Essential Requirements Of The Job Include

• Field Service experience in a laboratory setting, or comparable environment, servicing diagnostic instrumentation
• Strong troubleshooting communication skills with proven experience delivering outstanding customer-focused service
• Relevant qualification, such as BSc, HND or HNC, in Biomedical Science, Biomedical Engineering, Electronics, Electrical Engineering or equivalent

Travel & Other Requirements

• Ability to travel to customer sites up to 100% of the time
• A full UK driver’s license
• Ability to participate on a planned on-call rota to provide out-of-hours remote customer support as required

It would be a plus if you also possess previous experience in:

• Experience working with instrumentation software and firmware modifications and upgrades
• Experience using service reporting software
• Knowledge of medical device regulations and compliance requirements

For more information, visit www.danaher.com.