Field Service Engineer (North West London)

Baxter International Inc.; Newbury; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in medical technology is seeking a dedicated Field Service Engineer to join their team. This role involves installing, servicing, and maintaining essential medical equipment, ensuring high standards of customer service and technical support. You'll be part of a mission-driven organization that values innovation and teamwork, contributing to vital healthcare solutions that impact lives globally. If you're passionate about technology and patient care, this is an exciting opportunity to make a meaningful difference.

Benefits

Competitive total compensation package

Professional development opportunities

Work-life balance initiatives

Inclusive and diverse workforce commitment

Qualifications

• Degree or equivalent experience in relevant engineering field.
• Strong verbal and written communication skills.

Responsibilities

• Install, service, repair, and maintain medical products.
• Provide technical support for inbound calls from customers.

Skills

Technical Problem Solving

Communication Skills

Attention to Detail

Organizational Skills

Education

Degree in Engineering

HNC/HND in Medical Technology

Tools

Microsoft Office

Calibration Equipment

Job description

Join to apply for the Field Service Engineer (North West London) role at Baxter International Inc.

4 weeks ago Be among the first 25 applicants

Join to apply for the Field Service Engineer (North West London) role at Baxter International Inc.

This is where you save and sustain lives

At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.

Baxter's products and therapies are found in almost every hospital worldwide, in clinics and in the home. For over 85 years, we have pioneered significant medical innovations that transform healthcare.

Together, we create a place where we are happy, successful and inspire each other. This is where you can do your best work.

Join us at the intersection of saving and sustaining lives—where your purpose accelerates our mission.

THIS IS WHERE you build trust to achieve results!

Every day, Baxter touches the lives of millions of patients and providers worldwide who rely on our essential hospital and renal products and services. You’ll find Baxter’s products and therapies on nearly every floor, in almost every hospital worldwide, in clinics and in the home. Baxter’s employees are building upon the company’s rich heritage of medical breakthroughs to advance the next generation of healthcare innovations that enable patient care.

Our commitment to our mission means we are there when patients and healthcare professionals need us, during the critical moments that matter most.

As the Field Engineer you are responsible for the service activity on products supplied by Baxter/Hillrom (Smart Beds / Safe Patient handling equipment) you will cover several accounts based in the North West of London - Watford Area.

What You'll Be Doing:

• Install, service, repair and maintain products, distributed by Baxter/Hillrom .
• Establish & maintain timely customer communications & relationships, along with other key partners (e.g. team members and business units).
• Report all relevant service activity, ensuring updated and accurate service data in the service system (all work orders should be closed within the same day).
• Responsible for maintaining and documenting the assigned calibration equipment
• Provide technical support for in-bound calls from customer & patients, detail the job on the system and undertake the relevant actions.
• Maintain up-to-date technical competence in assigned products by successfully completing the relevant training and development.
• Be the technical expert and support for customers, account managers and engineers. This involves being the primary contact for any critical issues related to the designated product group
• Provide technical feedback into contracts & tender submissions
• Review critical metrics regularly and adapt the working practices to ensure service level is maximised
  
  

What You'll Bring:

• Degree or equivalent experience, HNC/HND or equivalent level qualification in the relevant engineering field (e.g medical technology, electronic, mechanical) would be advantageous.
• Strong attention to detail
• Strong verbal and written communication skills
• Good organisation and prioritisation skills
• Good proficiency in Microsoft Office (including Outlook, Excel)
• Good technical problem solving skills
• In-depth level of practical experience in the relevant technical/engineering field with measured critical metrics
• Demonstrable experience in meeting business critical timeframes and deadlines
• Successful experience in managing and engaging with customers
• Good IT knowledge on general connectivity, network integration of devices, wireless protocols, mobile network technologies, software support and cyber security standards would be advantageous.
  
  

Job Requirements

• Participating in 24 hr on-call (where required)
• Lone-working
• Frequent and regular travel within the assigned geographical region in UK/Ireland. May need to travel to other locations in UK, Ireland & Europe on an occasional basis - Full UK/Ireland driving licence
  
  

What are some of the benefits of working at Baxter?

• Competitive total compensation package
• Professional development opportunities
• High importance is placed on work-life balance
• Commitment to growing and developing an inclusive and diverse workforce
  
  

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.



Reasonable Accommodations

Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please click on the link here and let us know the nature of your request along with your contact information.

Recruitment Fraud Notice

Baxter has discovered incidents of employment scams, where fraudulent parties pose as Baxter employees, recruiters, or other agents, and engage with online job seekers in an attempt to steal personal and/or financial information. To learn how you can protect yourself, review our Recruitment Fraud Notice.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Medical Equipment Manufacturing, Pharmaceutical Manufacturing, and Hospitals and Health Care

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